Collection Analyst

Summary

As a Collections Analyst /Accounts supporting Global Finance Services (GFS) you will manage customer account inquiries resolve outstanding balances and process payments to ensure account accuracy and currency. You will respond to documentation and information requests coordinating with internal departments to meet client requirements. You will be a contact for all partners ensuring communication. You will contribute to the efficiency of collections operations while ensuring compliance with service standards and internal policies. You will report directly to the Accounts Receivable Supervisor.

Main Responsibilities:

• Manage inbound and outbound communications with clients by phone and email to address payment inquiries and ensure collections.
• Document and communicate resolutions to both our teams and external clients regarding billing discrepancies and account issues.
• Promote communication between customers and internal collectors ensuring prompt and accurate responses to inquiries.
• Manage accounts receivable maintaining accurate records and updating collection activities in the system.
• Analyze aging reports and escalate high-risk accounts supporting financial close processes and reporting.
• Collaborate with Finance Sales and Credit teams to resolve issues and improve collection efficiency.

Qualifications :

• High School Diploma as a minimum requirement. Bachelors degree in finance Accounting Business Administration or a related field as an ideal.
• 13 years of experience in collections accounts receivable or credit analysis.
• Proficiency in ERP systems such as SAP Oracle or similar financial platforms.
• Knowledge of accounting principles related to receivables and collections.
• Experience with aging reports reconciliations and financial close processes.

Additional Information :

Our uniqueness is that we celebrate yours. Experians people first inclusive and purpose driven culture is multi award-winning; Worlds Best Workplaces 2025 (Fortune Global Top 25) Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

• Benefits/Perks:

Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.

• This is a fully remote job opportunity. #LI-Remote

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No

Employment Type :

Full-time