Account Specialist

The Account Specialist role is a hybrid role focused on sales account management and service. You will work in a team environment responsible for managing retaining and driving revenue growth within existing client relationships. You will be our client liaison partnering with multiple internal departments including: ClientCare Billing Product Technical Support and Implementation. 

You will report to Senior Manager of Vertical and Middle Markets Sales.

• Resolve inbound client inquiries.
• Make outbound phone calls and email to existing clients
• Enhance existing client relationships by focusing on service needs research and special projects.
• Provide product training to clients to ensure use of Experian services.
• Identify renewal and upsell opportunities.
• Monitor and understand client usage behaviors to identify and address new trends.
• Initiate and obtain required documentation to implement product or service changes related to security credentialing data reporting and legislative requirements.

Qualifications :

• 2 years of previous customer facing and sales experience.
• High school Diploma required.
• Knowledge of consumer credit reporting marketplace
• Proven ability to meet or exceed sales targets and performance metrics
• Experience managing multiple opportunities simultaneously in a CRM environment.
• Strong organizational and time-management skills.

Additional Information :

Our uniqueness is that we celebrate yours. Experians people first inclusive and purpose driven culture is multi award-winning; Worlds Best Workplaces 2025 (Fortune Global Top 25) Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Remote Work :

No

Employment Type :

Full-time