General Manager

The Role

As the leader of Mövenpick Moroni Comoros the General Manager is responsible for the overall strategic commercial operational financial and people performance of the hotel while ensuring full alignment with Mövenpick Hotels & Resorts brand standards corporate policies and business objectives.

Situated on the shores of the Indian Ocean in the vibrant capital city of Moroni the hotel is a landmark hospitality destination within the Union of Comoros an emerging tourism market renowned for its pristine beaches volcanic landscapes rich marine biodiversity and unique blend of African Arab and French cultural influences. Comoros offers a rare opportunity to shape the future of hospitality in an authentic and largely undiscovered island destination making this role both professionally rewarding and highly impactful.

The hotel features 159 guestrooms and suites complemented by a comprehensive range of leisure wellness family and business facilities including a swimming pool area Little Birds Club Teens Club Fitness Centre Spa Ballroom Mövenpick Retail Shop and a diverse collection of food and beverage venues comprising an All-Day Dining Restaurant Specialty Restaurant Lobby Bar Pool Bar and Beach Bar.

The General Manager will champion operational excellence commercial performance guest satisfaction talent development and owner relations while cultivating a strong culture of engagement accountability innovation and service excellence across the hotel.

Working closely with Area and Corporate Office specialists the General Manager will identify opportunities to improve business performance drive market positioning strengthen brand reputation and ensure the successful execution of strategic initiatives. The incumbent is expected to demonstrate a high degree of entrepreneurship inspiring the leadership team to continuously seek opportunities for growth innovation and operational efficiency.

As the primary ambassador for Mövenpick within the local market the General Manager will maintain strong and productive relationships with owners government authorities business partners local communities tourism stakeholders and industry representatives positioning the hotel as a leading hospitality destination in Comoros.

The General Manager is also responsible for ensuring the hotel attracts develops and retains talented individuals at all levels fostering a high-performance culture and a positive work environment where employees are empowered to excel and deliver exceptional guest experiences.

In performing these duties the General Manager is expected to maintain collaborative and professional relationships with all stakeholders while embodying the values and spirit of Mövenpick Hotels & Resorts and bringing our promise of We Make Moments to life every day.

Key Deliverables and Responsibilities

Commercial

• Develop prepare and execute the annual budget business plan forecasts and strategic objectives in collaboration with Department Heads and Regional Commercial teams.
• Drive sustainable revenue growth profitability market share and overall commercial success of the hotel.
• Monitor local regional and international market trends competitor activity and emerging business opportunities.
• Build strong relationships with key clients partners travel trade government entities and tourism stakeholders.
• Actively participate in sales activities business development initiatives and strategic networking opportunities.
• Ensure the consistent and correct application of Mövenpick brand identity across all guest touchpoints.
• Maximise distribution performance and ensure all online channels websites and OTA content remain accurate and up to date.
• Implement effective reporting and performance management tools to monitor and improve commercial results.
• Ensure contracts expenditures and commercial agreements comply with company policies and governance requirements.
• Drive innovative revenue management and yield optimisation strategies to maximise hotel performance across all revenue streams including rooms food and beverage events wellness and retail operations.

Leadership & People & Culture

• Provide inspirational leadership to foster a high-performing and engaged team culture.
• Recruit develop mentor and retain talented leaders and team members across all departments.
• Promote succession planning and actively support management development initiatives.
• Drive the performance management cycle ensuring clear objectives coaching and accountability at every level.
• Support learning and development initiatives that enhance skills capabilities and career progression opportunities.
• Ensure all recruitment employee relations and HR processes comply with company policies and best practices.
• Promote diversity inclusion employee wellbeing and a culture of recognition.
• Foster a caring respectful and collaborative workplace that drives engagement and employee satisfaction.
• Ensure the effective implementation and utilisation of all corporate HR systems and tools.

Operational Excellence

• Ensure exceptional guest experiences through consistent delivery of high-quality products and services.
• Oversee the entire hotel operation ensuring all departments operate efficiently and in accordance with brand standards.
• Protect and enhance the hotels reputation across all guest feedback platforms and review channels.
• Lead guest recovery efforts and ensure prompt resolution of complaints and service issues.
• Maintain full compliance with Mövenpick brand standards Accor policies SOPs and operational procedures.
• Conduct regular leadership meetings and operational reviews with Department Heads.
• Drive continuous improvement initiatives to enhance guest satisfaction operational efficiency and financial performance.
• Ensure the highest standards of food safety hygiene health safety security sustainability and risk management.
• Lead major operational projects renovations capital expenditure programmes and refurbishment initiatives.
• Maintain the hotels physical assets facilities FF&E and infrastructure to the highest standards.

Financial Management

• Deliver annual budget objectives and agreed financial targets.
• Maintain strong cost-control measures across all departments while preserving guest satisfaction and service excellence.
• Monitor daily weekly and monthly business performance and take corrective actions as required.
• Demonstrate strong financial acumen with a deep understanding of profit and loss management.
• Ensure accurate forecasting for Rooms Food & Beverage Administration and other operating departments.
• Prepare and present monthly financial reports and business updates to owners and stakeholders.
• Develop strategic plans and capital investment proposals that support long-term asset value enhancement and business growth.
• Safeguard company assets and ensure effective financial governance and compliance.

Owner & Stakeholder Relations

• Act as the principal liaison between ownership corporate offices local authorities and industry stakeholders.
• Build and maintain trusted relationships with owners and their representatives.
• Provide transparent communication and regular business updates to stakeholders.
• Ensure all decisions support the long-term success of the property and align with ownership objectives.
• Represent the hotel and brand within the local business community and tourism sector.

Community Engagement & Sustainability

• Champion Mövenpick and Accor sustainability initiatives including the Shine programme and local CSR activities.
• Foster meaningful partnerships with local communities institutions and organisations.
• Promote responsible tourism practices that support the social economic and environmental wellbeing of Comoros.
• Position the hotel as a positive contributor to the destinations long-term development and tourism growth.

Governance Compliance & Risk Management

• Ensure compliance with all local laws regulations licensing requirements and international standards.
• Maintain adherence to health and safety regulations fire life and safety requirements HACCP standards and environmental regulations.
• Lead internal and external audits and ensure timely implementation of any corrective actions.
• Ensure all corporate policies OSMs controls procedures and risk management frameworks are effectively implemented.
• Protect the reputation integrity and legal standing of the hotel and the Mövenpick brand.

The General Manager is expected to serve as a visible leader and ambassador for Mövenpick Hotel & Spa Moroni delivering outstanding business results while creating memorable moments for guests employees owners and the wider community.

Qualifications :

• Bachelors degree in Hospitality Management Business Administration or a related field. 
• Minimum of 810 years of progressive leadership experience in hotel operations including experience as a General Manager or Cluster General Manager within an international hotel brand.
• Fluency in French and English is required; knowledge of Comorian and/or Arabic is an advantage.
• Previous experience in remote island resort or emerging-market destinations is highly desirable.
• Experience leading hotel openings repositionings renovations or turnaround projects is an asset.
• Strong understanding of talent development and localization strategies to support the growth of local Comorian talent.
• Ability to work in a multicultural environment and adapt to local business practices and cultural sensitivities.
• Strong commercial acumen with a proven track record of driving revenue growth profitability and market share.
• Demonstrated success in leading multi-functional teams and fostering a culture of high performance accountability and employee engagement.
• Excellent financial management skills including budgeting forecasting P&L management and cost optimization.
• Extensive knowledge of hotel operations including Rooms Food & Beverage Sales & Marketing Revenue Management Finance and People & Culture.
• Proven ability to develop and execute strategic business plans while delivering operational excellence and exceptional guest experiences.
• Strong leadership coaching communication negotiation and stakeholder management skills.
• Experience working with hotel owners asset managers and corporate offices in a management or franchise environment is highly desirable.
• Excellent problem-solving and decision-making abilities with the capacity to thrive in a dynamic fast-paced environment.

Additional Information :

• Opportunity to work with a globally recognized hospitality brand under Accor.
• Professional development and career growth opportunities within the Accor global network
• A collaborative and inclusive workplace culture
• The opportunity to contribute to a dynamic hospitality environment delivering exceptional guest experiences.       

Remote Work :

No

Employment Type :

Full-time