Workforce Management Associate

At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

Were a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality affordable healthcare worldwide.

The Operational Analytics & Workforce Planning Associate is responsible for proactively monitoring analyzing and reporting operational metrics across service channels to support leadership decision-making. This role provides data-driven insights to identify opportunities to shift work across operational tiers optimize workforce allocation and mitigate capacity risks ensuring consistent and efficient service delivery. The position maintains a strictly analytical and preventive scope and does not evaluate individual or team performance. This is a flexible work opportunity based in Bogotá Colombia with potential to evolve into a global role.

Responsibilities may include the following and other duties may be assigned:

• Align demand with workforce capacity through forecasting scheduling and workforce planning activities
• Monitor and analyze key operational KPIs (e.g. volume SLA adherence) to ensure performance and service levels
• Generate data-driven insights and recommendations to support leadership decision-making
• Manage intraday adjustments to optimize resource allocation and respond to demand fluctuations in real time
• Identify risks trends and performance gaps escalating issues and proposing improvement actions
• Prepare clear concise and actionable reports for internal stakeholders and leadership teams
• Execute audits and controls on planning processes to ensure data accuracy consistency and operational continuity

Required Knowledge and Experience:

• Experience in operational analytics workforce planning scheduling or reporting roles
• Fluency in English (minimum B2 level required)
• Strong analytical skills with the ability to interpret trends and translate data into insights
• Experience working with KPIs and operational dashboards
• Strong proficiency in Excel
• Strong communication skills and ability to present insights to leadership

Nice to Have:

• Experience supporting multi-channel or shared services environments
• Proficiency in data analysis and reporting tools
• Experience working in a matrixed or global organization
• Forces Software knowledge

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here