Virtual Assistant Customer & Executive Support

Compensation: $1300 $2000 USD/month depending on experience
Location: Remote Philippines Latin America or South Africa
Schedule: Full-Time U.S. business hours overlap required

Our client is a growing technology-driven company looking for a highly reliable and versatile team member to provide day-to-day customer administrative operational and executive support.

This is a long-term opportunity for someone who enjoys being the person who keeps things moving. The role will combine customer service administrative coordination purchasing general virtual assistance and occasional executive support.

The Virtual Assistant / Customer & Executive Support Specialist will serve as a flexible support resource across both customer-facing and internal responsibilities.

This is not a narrow task-based VA position. The ideal candidate is proactive organized resourceful and comfortable switching between different types of work throughout the day.

One moment you may be responding to a customer support ticket or answering a call. The next you may be ordering supplies researching a product coordinating a delivery helping with travel arrangements or following up on an administrative task for leadership.

We are looking for someone who can take ownership use good judgment and get things done without requiring constant direction.

• Monitor and respond to incoming customer support tickets
• Answer customer service calls professionally and efficiently
• Respond to customer questions and resolve straightforward issues
• Escalate more complex customer issues when appropriate
• Follow up on outstanding requests to ensure timely resolution
• Maintain accurate records of customer interactions
• Identify recurring customer issues and communicate trends to the team

• Manage a variety of day-to-day administrative requests
• Research products services vendors and other information
• Order supplies equipment and other items for the office or business
• Coordinate purchases deliveries and vendors
• Organize files documents and information
• Assist with scheduling appointments and calendar coordination
• Track tasks deadlines and follow-ups
• Support general business operations as needed

• Provide administrative assistance to company leadership
• Assist with travel research planning and bookings
• Coordinate meetings appointments and logistics
• Help organize information and prepare materials for leadership
• Handle occasional personal or executive administrative requests
• Follow up proactively on outstanding items and commitments

• Take ownership of ad hoc projects and requests
• Coordinate with internal team members customers and external vendors
• Help improve administrative and customer support processes
• Identify opportunities to make recurring tasks more efficient
• Step in wherever additional operational support is needed

• 2 years of experience in Virtual Assistance Customer Support Executive Assistance Administrative Support Operations or a similar role
• Strong written and spoken English
• Experience with customer support via email ticketing systems chat or phone
• Strong computer and internet research skills
• Proficiency with Google Workspace Microsoft Office or similar productivity tools
• Experience with calendar management and scheduling
• Comfortable learning new software and technology quickly
• Experience coordinating purchases vendors deliveries or other administrative logistics is a plus
• Experience supporting a U.S.-based company executive or customer base is strongly preferred

• Highly organized and detail-oriented
• Proactive and self-directed
• Excellent follow-through
• Reliable and dependable
• Strong communication skills
• Professional and customer-focused
• Resourceful and comfortable solving problems independently
• Able to prioritize multiple requests
• Comfortable working with ambiguity
• Strong sense of ownership
• Discreet and trustworthy
• Adaptable and willing to take on a variety of responsibilities
• Comfortable asking questions when clarification is genuinely needed while still being able to figure things out independently

The ideal candidate is a high-agency generalist who enjoys variety and takes pride in being dependable.

You do not need to have done every task listed above. What matters most is that you have demonstrated the ability to learn quickly manage competing priorities communicate professionally and take ownership of work from start to finish.

Candidates with backgrounds in Virtual Assistance Executive Assistance Customer Support Office Administration Operations Coordination or Customer Success may be a strong fit.

Experience supporting founders executives or fast-growing companies is a plus.

For customer-facing candidates strong spoken English and clear professional communication are essential.

This person will provide critical day-to-day leverage to the business by taking ownership of the many customer administrative and operational tasks that otherwise consume valuable leadership and team bandwidth.

The successful candidate will become someone the team can trust to see what needs to be done handle it professionally and follow through without being micromanaged.

There is also meaningful opportunity for the role to expand as the candidate becomes more familiar with the business and demonstrates strong ownership.

Required Experience:

IC