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US Tax Advisor – Customer Support

OpsArmy

Job Location:

Medellín - Colombia

Monthly Salary: Not provided by the employer
Posted: 25 October 2026 (14 hours ago)
Application Deadline: 22 January 2027
Vacancies: 1 Vacancy
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Job Summary

US Tax Advisor (CPA / Enrolled Agent Preferred)

Apply here: Overview

We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting individual and small business taxation bookkeeping and payroll.

This role requires strong technical tax and accounting expertise independent judgment and client-facing communication skillsnot just scripted responses basic ticket routing or return preparation.

The ideal candidate has hands-on experience with individual and sole proprietor tax returns (Form 1040/Schedule C) S Corporation tax returns (Form 1120-S) quarterly estimated taxes and S Corporation compensation along with the ability to investigate unfamiliar scenarios research tax questions and clearly explain technical concepts directly to clients.

Candidates must be comfortable working through complex issues independently explaining their reasoning and identifying appropriate solutions within the scope of their expertise.

Key Responsibilities
  1. Provide specialized Level 2 support for complex US tax accounting bookkeeping and payroll inquiries.
  2. Investigate and resolve escalated and directly assigned accounting and tax support tickets.
  3. Review and troubleshoot bookkeeping discrepancies account reconciliations and accounting transactions.
  4. Assist clients with:
  6. Communicate technical findings clearly and professionally through Zendesk email-style ticket responses and scheduled phone support.
  7. Explain tax concepts financial information and recommended next steps directly to clients in a clear accessible manner.
  8. Independently investigate unfamiliar scenarios identify root causes research relevant tax rules or guidance and explain the reasoning behind proposed solutions.
  9. Coordinate with internal specialists when necessary and recognize when an issue requires additional expertise or escalation.
  10. Document resolutions and maintain accurate customer records.
  11. Identify recurring issues and opportunities to improve workflows and knowledge resources.
  12. Adapt to new internal systems as the client transitions away from Zendesk.
  13. Learn and work effectively with proprietary platforms and AI-assisted workflows.
Required Qualifications

Candidates whose experience is primarily in sales/use tax or other indirect taxes C Corporation taxation or international taxation are not a strong fit unless they also have the required hands-on experience with individual and S Corporation tax returns.

Preferred Qualifications
Technical Skills & Tools
What We Prioritize

Candidates will be evaluated in the following order:

  1. Technical US tax expertise: Hands-on experience with Form 1040/Schedule C Form 1120-S quarterly estimated taxes and S Corporation compensation.
  2. Client-facing communication and critical thinking: Ability to explain technical concepts reason through unfamiliar scenarios research questions independently and communicate conclusions clearly to clients.
  3. Professional accounting and problem-solving experience: Strong judgment in resolving complex tax bookkeeping accounting and payroll issues.
  4. Support platform and technology experience: Familiarity with Zendesk or similar ticketing systems accounting software and AI-assisted workflows.
Schedule & Coverage

Apply here:

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