Training Specialist Trilingual

Purpose

The Training Specialist for the Collections unit is responsible for supporting resource management and overseeing training initiatives ensuring alignment with IBs collections strategy and the banks established policies.

Accountabilities

• Act as a champion of a customer-centric culture strengthening client relationships and leveraging the Banks enterprise-wide relationships systems and knowledge.

• Lead role-specific general and mandatory training programs within the Collections Center.

• Review training materials coordinate training activities as required and ensure their effective execution.

• Work closely with the Collections Model Design team to ensure appropriate training is delivered to staff on new initiatives processes and strategies.

• Conduct follow-ups prepare reports and maintain up-to-date training records for all staff.

• Ensure consistent and performance-driven training aligned with business needs.

• Propose internal initiatives to enhance the work environment and foster team integration as well as social or community service activities for employees.

• Continuously identify and propose improved ways of working adapting training content methodologies and resources to meet current operational needs and company policies.

• Demonstrate a clear understanding of the Banks risk appetite and risk culture and how these should be incorporated into daily activities and decision-making.

• Execute responsibilities efficiently and effectively in alignment with Scotiabanks values Code of Conduct and Global Sales Principles while ensuring the adequacy compliance and effectiveness of daily business controls to manage operational risk regulatory compliance risk anti-money laundering and terrorist financing risk and conduct risk.

• Promote a high-performance environment and contribute to an inclusive and collaborative workplace

Dimensions

• Strong understanding of Retail and Small Business banking products and services as well as Collections processes and systems.

• Previous experience in training delivery and resource management within similar operational environments is preferred.

• Familiarity with e-learning methodologies gamification and virtual training environments including the use of web-based learning platforms.

• Experience in designing and developing digital training materials for e-learning solutions.

• Excellent organizational and motivational skills with the ability to prioritize tasks and manage multiple complex situations in a fast-paced daily operation.

• Outstanding verbal and written communication skills.

• Coaching mindset with the ability to guide employees toward effective solutions and performance improvement opportunities.

• High level of adaptability and flexibility to perform successfully in dynamic and changing environments.

• Proficiency in Microsoft Office tools (Word Excel PowerPoint Outlook).

• Trilingualproficiencyis a must(Englishand Frenchlevel B2 or higher).

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence. Limited international travel may be required.