Tracking Coordinator Combined schedule Colombia
Job Summary
- Building and maintaining relationships with partner carriers
- Monitor loading unloading and appointments follow up with customers regarding delays missed appointments and late arrivals
- Identifying potential problems before they occur
- Ensuring that any problems such as delays accidents etc. are communicated immediately to our Account Operations and Carrier Sales Teams
- Demonstrates professionalism positive attitude and exceptional telephone etiquette.
- Assist other team members when required.
- 100% remote
- Combined schedule: Wednesday through Friday: 4:00 PM to 12:00 AM EST/ Saturday and Sunday: 8:00 AM to 4:00 PM EST
- Monday and Tuesday OFF
- This its a Bilingüal Position
- 40 hours per week
- We provide the equipment
- Culture of Respect Expertise Collaboration and Entrepreneurship
- Work with a team that Supports and Respects each other at a company where Diversity & Inclusion is Celebrated!
- If you have ideas that you wish someone would listen to - tell us! We love the Entrepreneurial spirit and we strive for Continuous Improvement!
Required Skills:
Full tracking support of drayage and containers en route on rail Retrieve and file relevant load paperwork BOL/POD/Customs documents etc. Assist with creation and maintenance of load tracking reports provided to internal staff. Communicate any load delay and/or service disruption immediately to Intermodal Acct Manager. Proactively identify potential operational disruptions before they occur. Assist Intermodal Account Manager with load tender creation and rail billing when requested. Provide written Spanish -English translations to Intermodal Account Manager when requested.