Technology Trainer

The Technology Trainer develops and manages product training and knowledge content for a complex clinical trial technology platform. This role goes beyond technical writing. It requires understanding how functionality fits into end-user workflows and the broader content ecosystem. The Technology Trainer works closely with product owners Customer Engagement and technical team members to ensure training and knowledge materials are accurate well-structured and developed to a high standard.

Role responsibilities

• Identify and assess current and future training needs in parallel with each release of software.

• Deploy a variety of training methods including the development of technical user guides training presentations eLearning technologies etc.

• Create and maintain curriculum design training manuals classroom exercises competency assessment and testing and potentially online computer-based learning modules in support of the individual roles and job functions that use the platform.

• Monitor and evaluate training program effectiveness success and return on investment periodically and report on them as deemed appropriate.

• Maintain a keen understanding of training trends developments and best practices.

• Deliver customized effective training programs for customers.

• Identify additional training and education needs of the company and its customers.

• Create and maintain training project plan templates in correlation with the Customer Engagement team to facilitate customer training and to meet implementation deadlines.

• Deliver classroom-style training and online training for end users within the company (training may be in a group setting or to individual users).

• Conduct observations and surveys of the end-user community in their work environment to continually upgrade and improve course materials and delivery.

• Build maintain and continuously improve the customer-facing product knowledge base including user guides and knowledge articles. Determine where new functionality fits within the knowledge base structure considering system areas end-user roles and workflows.

• Interpret release documentation for new functionality and enhancements with minimal guidance asking targeted questions of the appropriate stakeholders to confirm context and accuracy.

• Support the consolidation of internal product knowledge into a centralized internal knowledge base.

Qualifications :

• Bachelors degree in a business or health-related field from an accredited institution or a licensed healthcare professional.

• 3 to 10 years related experience (health sciences allied health IT).

• Prior training experience in a variety of settings including small/large groups classroom and online.

• Exceptional attention to detail with a commitment to precision and quality.

• Possesses and exudes unique enthusiasm and energy; willing to learn and adapt quickly maintaining a positive results-oriented work environment.

• Preferred knowledge of ICH/GCP and local regulatory authority drug research and development regulations required.

• Preferred working knowledge of FDA Guidance Documents / EU Directives / ISO14155 regulations drug/device development and clinical monitoring procedures.

• Knowledge of web-based communication tools for training delivery.

• Demonstrated technical aptitude and the ability to learn new technology quickly.

• Proficiency with general computer hardware and software.

• A disciplined self-starter an excellent team player collaborative and able to encourage effectiveness and efficiency.

• Ability to multitask and work effectively in a fast-paced environment with changing priorities.

• Strong English (C1 level) with verbal and written communication skills across all levels of the organization.

• Excellent organizational and time-management skills; able to prioritize work to meet deadlines.

• Accountable dependable and strong commitment.

• Customer service-focused approach to work both internally and externally.

• Ideally has experience working with agile technical development teams.

Remote Work :

Yes

Employment Type :

Intern