Team Lead

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

Responsibilities may include the following and other duties may be assigned:

• Lead support and positively influence the Customer Service team to drive high performance even without direct reporting responsibility
• Provide operational support to the team ensuring alignment with business needs operational goals and service standards
• Monitor and track key performance indicators (KPIs) customer satisfaction quality metrics service levels and operational results
• Own and manage SIR MSS and quality assurance processes
• Identify develop and implement continuous improvement and process optimization initiatives in collaboration with stakeholders and cross-functional teams
• Support the development execution and follow-up of strategic projects to achieve departmental objectives
• Partner closely with leadership and management teams to drive operational excellence and informed decision-making
• Foster a positive inclusive and collaborative team culture

Required Knowledge and Experience:

• Bachelors degree in Business Administration Management or a related field
• 2 years of experience in Customer Service environments
• Proven experience leading influencing and supporting teams to achieve high performance even without direct reporting responsibility
• Strong leadership coaching communication and conflict resolution skills with the ability to motivate and develop others
• Results-oriented mindset focused on quality customer satisfaction operational excellence and continuous improvement
• Experience managing projects driving process improvement initiatives and collaborating effectively with cross-functional stakeholders
• Strong analytical skills with the ability to leverage data and performance metrics to support decision-making and business outcomes
• Ability to provide operational and floor support while maintaining a high level of ownership accountability and service excellence
• Strong organizational prioritization problem-solving and adaptability skills with the ability to thrive in fast-paced and evolving environments
• Proficiency in Microsoft Office applications particularly Excel
• Strong verbal and written communication skills in English; French proficiency strongly preferred or required depending on business needs

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.