System Administrator

What We Are Looking For
We are seeking a System Administrator responsible for ensuring the smooth operation of IT services identity management and application access across the organization. This role requires expertise in ticket management Single Sign-On (SSO) administration change management processes and user support while maintaining high service quality and operational efficiency.

Responsibilities
Monitor and triage incoming IT support tickets based on priority impact and urgency
Categorize assign and escalate tickets to the appropriate teams or specialists
Track service level agreements (SLAs) and ensure timely resolution of requests
Communicate effectively with end users regarding ticket status and resolution activities
Maintain and improve support documentation operational procedures and runbooks
Configure and maintain Single Sign-On (SSO) integrations using protocols such as SAML and OIDC
Onboard new applications into identity platforms including Okta Azure AD and Google Workspace
Manage user provisioning deprovisioning and group-based access controls
Troubleshoot authentication authorization and access-related issues across integrated applications
Maintain accurate documentation of application inventories and identity configurations
Submit document and execute infrastructure and system changes according to established change management procedures
Prepare change requests including risk assessments rollback plans and implementation plans
Coordinate approvals and implementation activities with stakeholders
Execute approved changes during maintenance windows and validate successful implementation
Document outcomes and ensure compliance with change management standards

Requirements and Qualifications
3 years of experience in System Administration or IT Support
Experience with identity providers and SSO technologies
Knowledge of SAML OIDC and SCIM protocols
Experience with ticketing platforms such as Jira Service Management Zendesk or ServiceNow
Strong troubleshooting and problem-solving skills
Strong verbal and written communication skills
Ability to work independently and manage competing priorities
Experience with change management processes and operational procedures
Experience managing user access and authentication across business applications
Experience as a SysOps / System Administrator

Nice to Have
Experience administering Okta Azure Active Directory or Google Workspace
Scripting knowledge using Python PowerShell or Bash
Experience with automation of administrative tasks
Experience working in regulated or compliance-driven environments
Knowledge of IT governance security and identity management best practices

Soft Skills
Communication
Problem Solving
Teamwork
Stakeholder Management
Customer Service Orientation
Adaptability
Proactivity
Self-Management
Decision Making
Organization and Planning
Attention to Detail
Relationship Building
Accountability

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