Sr. HR Generalist Employee Relations NAM

PURPOSE OF THE ROLE

The Senior HR Generalist Employee Relations is a critical role responsible for leading and conducting complex workplace investigations across the US and Canada while ensuring compliance with applicable labor laws company policies and union agreements (where applicable).

This individual serves as a trusted advisor to leaders driving fair consistent and legally sound outcomes in sensitive employee matters while mitigating organizational risk and reinforcing a culture of respect accountability and integrity. This role works closely with managers employees and HR partners to foster a fair respectful and compliant workplace while supporting business objectives and positive employee experiences.

KEY RESPOSIBILITIES

• Manage and resolve complex employee relations issues including complaints grievances conflicts misconduct concerns and policy violations.
• Conduct thorough objective and timely workplace investigations; gather facts interview relevant parties assess documentation and prepare findings and recommendations.
• Partner with HR Legal and business leadership to assess risk ensure compliance with applicable employment legislation and support defensible decision-making.
• Develop review and recommend updates to employee relations policies procedures and practices to support consistency and legal compliance.
• Analyze employee relations trends case data exit feedback and workplace issues to identify root causes and recommend proactive solutions.
• Analysis of exit interview data and highlights trends.
• Follow up and review background checks for pre-employment using Adjudication Matrix.

Qualifications :

Experience:

4 years of experience as an HR Generalist or HR Business Partnerwith a focus on Employee Relationsor in multi-responsibility roles within a multinational environment or Shared Services Center. Experience in the USA and/or Canadian markets is essential due to the regulatory complexity and accuracy requirements of these regions.

Education:

Professional in Business Administration Psychology Human Resources or related fields.

Languages:

Proficiency in English (level B2 or higher) IS REQUIRED to accurately interpret legal and contractual documents.

Proficiency in French IS PREFERRED for operations in Canada to accurately interpret legal and contractual documents.

Technical and Hard Skills:

Languages                                    English (Required) / French (Preferred)               Avanzado

Math Skills                                    Basic                                                                     Avanzado

Computer Skills                            Office 365                                                              Intermedio

Interpersonal skills:

• Problem-solving.
• Knowledge of Canadian and U.S. workplace practices.
• Ability to manage and coordinate multiple projects in a dynamic highly professional environment.
• Ability to handle sensitive and confidential information with discretion and tact.
• Excellent time management skills and attention to detail.
• Availability to work extra hours when necessary and to accommodate time zone differences.

Additional Information :

Horario: Lunes a Viernes 8:00am - 5:00pm

Modalidad Laboral: Hibrido

Tipo de Contrato: Termino Indefinido con GBS AMERICAS

Remote Work :

No

Employment Type :

Full-time