Sr. Credit controller

The Sr Credit Controller is responsible for the cash collection of debt due to NiQ from third parties. This is to be achieved through working in collaboration with Order to cash team and operational teams across the NiQ Group minimizing overdue debt DSO and maximizing cash flow. To provide a proactive responsive and quality driven credit control service in line with predetermined SLAs and KPIs for all NiQ entities. 

Responsibilities:

Control and reduce third party debt through proactive management of the assigned trade debtors ledger to set targets on a monthly basis (DSO Receivable overdue Collection ratio Dispute TAT)

Process and distribution of various reports as Trade debtors outstanding balance Cash flow forecast dispute report Bad debt provision and others

Monitor and record customer account details for non-payments delayed payments and other irregularities (disputes) 

Identify overdue portfolio to avoid possible contingencies in the recovery of resources based on the policy of procedures established in NiQ 

Escalate with Revenue Controller and CS to determine actions in conjunction with the commercial area to recover past-due portfolio resources based on internal NiQ process 

Request and support re-invoicing according with clients specifications follow-up with revenue associate and provide any clarification 

Providing customer service regarding collection issues process and review account adjustments resolve client disputes and short payments 

Work with commercial teams to ensure all incoming queries are promptly resolved

Perform other assigned tasks and duties necessary to support the Local Finance / I2C team 

Communicate to internal and external customers in a professional and polite manner at all times

Qualifications :

Experience in an international company preferably within a SSC/BPO environment within Order to Cash or Procure to Pay area.

University degree (finance accounting business or related field)

Very good level of English language

Functional knowledge of MS Excel SAP Sidetrade (optional) or other ERP and/or Collection and Dispute Management software

The ability to cooperate and interact effectively at all levels of the organization

Very good understanding of customer services

Accuracy and strong attention to detail

The ability to work on own initiative and proactive/self-starter

What does Success mean for this role

A successful Collector will ensure all basic key performance indicators pertaining to Account Receivables align Collection target fulfillment average time on disputes resolution and DBO are achieved for the respective market. S/he will have built a successful working relationship with Revenue Associates and Revenue Controllers.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time