Social Media Marketing & Community Support Specialist

Client: TeamFicient Client (Reef-Safer Sunscreen & Eco-Skincare Brand)

Position: Social Media Marketing & Community Support Specialist

Employment Type: Full-Time / Remote

Salary Range: $1000 - $1200

Work Schedule: TBD

Reports To: Marketing Director

About the Client

Teamficient has a client that manufactures high-performance ecocompatible mineral sunscreens skincare and water-sports gear designed to protect people without harming marine ecosystems or coral reefs. Scientifically tested EWG-verified and EcoVadis Gold-certified their mission is to empower water lovers divers travelers and eco-conscious families to adventure responsibly while advocating for ocean health.

Role Overview

We are seeking an energetic eco-passionate Social Media Marketing & Community Support Specialist to manage the clients online presence and act as the voice of the this hybrid role you will be responsible for creating engaging short-form content running day-to-day social channels (Instagram TikTok Facebook YouTube) fostering relationships with a community of divers and ocean advocates and providing attentive customer support across social DMs and public channels.

Key Responsibilities

1. Social Media Management & Content Creation

• Plan schedule and execute a consistent weekly social media content calendar aligning with brand campaigns product launches and ocean conservation awareness days.
  

• Produce native high-converting short-form video content (TikToks Reels YouTube Shorts) highlighting product benefits reef-safer science dive trip packing and eco-tips.
  

• Collaborate with brand ambassadors influencers and non-profit partners to amplify user-generated content (UGC) and joint ocean advocacy campaigns.
  

• Monitor channel analytics (engagement reach click-through rates) and present actionable insights to continuously optimize social strategy.
  

2. Community Engagement & Social Customer Support

• Act as the primary friendly point of contact across social platformsresponding promptly to comments direct messages tags and reviews.
  

• Answer customer inquiries regarding product application (e.g. mineral sunscreen tips skin tone blending) shipping order support and ingredient transparency.
  

• Proactively join relevant ocean conservation diving and eco-lifestyle conversations across social platforms to boost brand visibility.
  

• Escalate complex customer service issues to internal support/e-commerce teams to ensure seamless problem resolution.
  

3. Advocacy & Growth

• Educate followers on the science behind reef-safer products vs. traditional chemical sunscreens in an approachable engaging tone.
  

• Assist in managing brand giveaways ambassador challenges and trade show/event coverage (e.g. dive expos eco-festivals).
  

Candidate Qualifications

Experience & Skills

• Experience: 2 years of hands-on experience managing organic social media channels and/or digital customer support for a DTC ecommerce or eco-lifestyle brand.
  

• Content Creation Skills: Proficiency with short-form video editing tools (CapCut Canva Adobe Express or Premiere Pro) and a strong eye for visual storytelling.
  

• Communication: Exceptional written and verbal communication skills; ability to convey complex science (e.g. mineral vs. chemical UV filters) in clear friendly terms.
  

• Customer Support Mindset: Empathetic solution-oriented approach to resolving customer concerns in public and private message channels.
  

• Tools Knowledge: Experience with social media management software (e.g. Later Sprout Social Buffer) and ecommerce helpdesk tools (Gorgias Zendesk or Shopify).
  

Mindset & Values

• Deep passion for ocean conservation outdoor/water activities (diving snorkeling surfing paddling) or sustainable living.
  

• Self-starter with high initiative capable of working independently in a remote environment while keeping teams aligned.
  

Compensation & Benefits

• Competitive base salary commensurate with experience.
  

• Generous employee discounts on products.
  

• Flexible/remote work schedule.
  

• Opportunity to contribute directly to ocean conservation initiatives and partner programs.