SME Transport Engineer
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Job Summary
At Capgemini Engineering the world leader in engineering services we bring together a global team of engineers scientists and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.
Your Role
As aTransport Network Operations Specialist (N1.5) you will provide advanced technical support for transport networks performing complex diagnostics alarm correlation and authorised remote recovery actions. You will play a key role in bridging N1 operations with N2/N3 escalation teams ensuring high-impact incidents are resolved efficiently and thoroughly.
In this role you will play a key role in:
Analysing and diagnosing incidents escalated by N1 teams validating severity scope topology and network impact to determine the appropriate course of action
Correlating alarms and events across transport network layers to identify primary alarms and root causes with a focus on WDM/DWDM and SDH technologies and Huawei and Nokia equipment
Reviewing and interpreting network performance parameters including Tx/Rx optical power BER Q-factor interface and card status and protection mechanism health
Coordinating resolution activities with N2/N3 engineers Huawei and Nokia vendors and field teams ensuring clear communication throughout the incident lifecycle
Supporting N1 technicians through technical guidance checklist development and knowledge transfer while contributing to documentation RCA preparation and continuous improvement initiatives
Your Profile
We are looking for a technically skilled and collaborative professional who thrives in high-pressure network operations environments and brings both depth and precision to their work.
Solid hands-on experience with WDM/DWDM SDH and optical network technologies with knowledge of OTN and MPLS-TP considered a strong advantage
Demonstrated ability to interpret optical alarms degradations and protection mechanisms with experience operating Huawei and Nokia equipment families and their associated management systems
Minimum 3 years of experience in transport network support or operations ideally within NOC/SNOC environments or Telefónica-aligned service models
Strong structured problem-solving skills with the ability to manage high-impact incidents communicate clearly with clients and vendors and maintain operational focus under pressure
Huawei or Nokia transmission/optical certifications are desirable and a working knowledge of technical English is an advantage
What Youll Love About Working Here
Free access to learning platforms Free access for all to world-class learning assets and curated programs from Harvard Business Review Coursera Pluralsight Udemy Microsoft AWS Google and many more.
Career acceleration programs From associate to leaders and beyond get support in your career at every stage with award-winning programs such as our leadership development program Connected Manager to accelerate your growth and develop your expertise.
Capgemini Research Institute CRI pioneers best-in-class research covering ethical AI and sustainability trends to assist organizations in addressing critical questions. CRI has been ranked #1 globally 6 times for research quality.
Well-being Hub The global Well-Being Hub connects employees across various facets of well-being: work-life balance working hours and network growth.
Diversity & Inclusion
At Capgemini LATAM we aim to attract the best talent and are committed to creating a diverse and inclusive work environment so there is no discrimination based on race sex sexual orientation gender identity or expression or any other characteristic of a person. All applications are welcome and will be considered based on merit against the job and/or experience for the position.
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Capgemini is a global business and technology transformation partner helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340000 team members in more than 50 countries. With its strong over 55-year heritage Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering all fueled by its market leading capabilities in AI generative AI cloud and data combined with its deep industry expertise and partner ecosystem.
Required Experience:
IC
About Company
A global leader in consulting, technology services and digital transformation, we offer an array of integrated services combining technology with deep sector expertise.
