Senior Manager, Model Design and Best Practices Collections

Requisition ID: 265762


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Purpose

The Senior Manager Model Design and Best Practices supports the Director Model Design and Best Practicesby analyzing operational process to identify assess and set strategic initiatives to drive improvementsthroughout Retail and Small Business Collections. The incumbent plays a key role to determine and proposechanges to collection models in matters of operational processes technology and organization. Also isresponsible to conduct financial assessments and provide support for successful implementations by ensuringfull adherence to Scotiabanks standards. This role participates in the timely delivery of high quality; value addedassurance and business intelligence for collections business. As some of the Scotiabanks businesses havetheir particularities the role will require a close partnership with them to better understand their processes andset pragmatic and well-reasoned solutions for problems stated

Accountabilities

Champions a customer focused culture to deepen client relationships and leverage broader Bankrelationships systems and knowledge
Analyze and Identify process enhancements and uses his / her knowledge to determine and set optimaland well-reasoned recommendations under a pragmatic sense
Applies comprehensive expertise and leverages his / her knowledge into a leadership role to reachdesired future state
Ensure strategic alignment by overseeing / define a suite of key performance indicators to have fullvisibility over collections processes
Demonstrated ability to articulate statistical and financial models to enhance Operational models
Participates in major business initiatives and pro-actively advises and assists the business on changeinitiatives
Frequently involved in matters that require complex judgments and solutions based on sophisticatedanalytical and financial thought
Understand how the Banks risk appetite and risk culture should be considered in day-to-day activitiesand decisions
Actively pursues effective and efficient operations of his/her respective areas while ensuring theadequacy adherence to and effectiveness of day-to-day business controls to meet obligations withrespect to operational risk regulatory compliance risk AML/ATF risk and conduct risk including but notlimited to responsibilities under the Operational Risk Management Framework Regulatory ComplianceRisk Management Framework AML/ATF Global Handbook and the Guidelines for Business Conduct
Champions a high-performance environment and implement a people strategy that attracts retainsdevelops and motivates teams by fostering an inclusive work environment communicatingvison/values/business strategy

Reporting Relationships

Primary Manager:Director Model Design & Best Practices
Direct Reports:Non applicable
Shared Reports:Non applicable

Dimensions

Provide Support and guidance to 5 business units (MX CO PE CL C&CA)
IB Delinquent Portfolio by a Total balance of CAD $6.0 Bn.

Education / Experience / Other Information

Education

Undergraduate Degree in Financial Administrative or Science (Actuary / Statistics / Engineer)

Experience

Broad experience in a related role with a comprehensive understanding of Collection processes with emphasis on Call Centre Performance Management Contact Management & Workforce Optimization
Good understanding of Retail Financial Services and/or Retail Portfolio Management
Ability to present / articulate data in a graphical or pictorial format to better understand its significance and articulate solutions to a variety of problems tabled
Knowledge of statistics and experience using statistical packages (R SQL Phyton etc.)Other Information
MUST be fluent in English and Spanish (oral and written skills)
Well-developed communication and presentation skills combined with ability to influence and build strong partnerships at all levels including key stakeholders
Strategic thinker but also able to deliver tactically within tight timelines
Strong analytical skills with the ability to collect organize analyze and disseminate significant amounts of information with high attention to detail and accuracy

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive positive work environment and competitive benefits.

At ScotiaGBS we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however only those candidates who are selected for an interview will be contacted.