Senior Manager, Global Learning Delivery

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

Johnson & Johnson is recruiting for a Senior Manager Learning Delivery located in Bogota.

The Senior Manager Learning Delivery leads a global network of Learning Delivery and Resource Management teams responsible for the detailed execution of enterprise learning experiences across all business sectors and regions.

This role provides strategic direction for the delivery capability ensuring operational excellence scalability and a learner-centric approach.

The Senior Manager leads five Senior Supervisorsfour across Learning Delivery and one in Resource Managementand serves as the connective leader aligning end-to-end delivery with Learning Solutions Operational Excellence (OpEx) and key stakeholders. The position drives simplification digital enablement and consistency in global ways of working while encouraging collaboration teamwork innovation and continuous improvement.

The leader also owns the Global Learning Ambassador Program coordinates private-program governance and ensures the teams capability growth through cross-training and talent developmentenabling Johnson & Johnson to deliver best-in-class learning experiences that empower its people to perform grow and thrive.

• Define and implement the global Learning Delivery strategy ensuring alignment to enterprise learning priorities operational efficiency and learner impact.
• Partner closely with Learning Solutions and OpEx to ensure seamless end-to-end coordination from program design through execution and reporting.
• Champion simplicity and scalability by streamlining delivery models tools and workflows globally.
• Drive continuous improvement through standardized processes automation and performance insights.
• Govern operational consistency across all hubs ensuring global alignment of policies procedures and standard processes.
• Partner with collaborators to ensure strong end-to-end accountability of all delivery concerns

• Supervise execution of all enterprise learning programsincluding onsite virtual hybrid and private programsensuring quality compliance and learner satisfaction.
• Lead and guide regional Senior Supervisors to ensure operational excellence in scheduling logistics production enrollment and vendor coordination.
• Partner with Resource Management to ensure optimal vendor performance cost management and timely service delivery.
• Ensure consistent use of LMS/LXP systems templates and delivery standards across all geographies.
• Leverage data to monitor capacity seat utilization NPS and SLA performance; use insights to optimize resources and efficiency.

• Lead coach and develop five Senior Supervisors and their extended teams to build a high-performance globally aligned organization.
• Establish a culture of accountability agility and Credo-based leadership through the J&J 5 Conversations framework.
• Design and implement cross-training and knowledge-sharing plans to build workforce agility and resilience.
• Oversee capability assessments to ensure delivery teams maintain consistent skills and expertise in tools production and operations.
• Lead recognition engagement and development initiatives including the Global Learning Ambassador Program.

• Collaborate with OpEx and Resource Management on data governance dashboarding and performance reporting for executive business reviews.
• Present key operational insights risks and opportunities to leadership through MBR/QBR forums.
• Partner with Finance and Procurement to monitor budgets resource spend and cost-avoidance strategies.
• Influence senior collaborators by translating delivery metrics into business impact narratives.

• Champion digital enablement and AI-driven optimization in scheduling forecasting and learner analytics.
• Champion innovation in delivery technology logistics and learner experience enhancements.
• Drive process optimization initiatives that simplify operations while maintaining high standards of quality and compliance.

Education:

• Bachelors degree in Human Resources Learning & Development Education Business Administration or related field.

Required:

• Proven experience in Learning Delivery Event Management or HR Operations in a global environment.
• Minimum 4 years of people-leadership experience leading multi-regional teams.
• Demonstrated expertise in learning delivery operations production and resource management.
• Strong capability in program governance scheduling and vendor oversight.
• Strong capability in business insight
• Proven success in driving process simplification global standardization and continuous improvement.
• Experience partnering with Learning Solutions and OpEx to deliver enterprise-wide initiatives.
• Deep understanding of learning technologies (LMS/LXP) virtual platforms and analytics tools.
• Strong communication and stakeholder-management skills with ability to influence across functions.
• Data-driven decision-making and proficiency with performance metrics forecasting and capacity planning.
• Consistent track record of leading through complexity ambiguity and organizational change.

• Certification in Lean Six Sigma (Green/Black Belt) or Project Management (PMP/Agile).
• Familiarity with CVENT SUMMIT Power BI and ServiceNow for delivery analytics and coordination.
• Experience leading enterprise-wide private programs and cross-functional projects.
• Strong financial and vendor-management savvy.
• Sophisticated digital fluency and comfort with AI-enabled workflows.

• Fluent proficiency in english
• 10% Travel internationally

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