Sample Follow-up Specialist

Our client is a fast-growing e-commerce company specializing in interior flooring products with a focus on engineered hardwood and specialty flooring categories. The company has grown in sales and operates with a small entrepreneurial close-knit team that values initiative resourcefulness and strategic thinking.

Job Responsibilities:

• Follow up with sample recipients by phone email and text to move them toward an order.
• Serve Spanish- and English-speaking customers in their preferred language.
• Answer product pricing and availability questions.
• Help customers with measurements square footage material needed and waste/overage.
• Perform accurate mental calculations on the spot.
• Log all follow-ups in the CRM and hand off orders to sales/fulfillment.

Qualifications:

• Fluent in Spanish and English.
• Solid grasp of flooring measurements.
• Able to do quick accurate mental math without a calculator.
• Sales customer service or inside-sales experience preferred.
• Organized detail-oriented and comfortable with CRM tools.

Ideal Candidate Profile:

A confident personable Spanish-speaking representative whos quick with numbers walks customers through measurements in their head and never lets a sample request go cold. Goal-driven and thrives in a fast-paced sales environment.