Partner Support Specialist | On-Site, Barranquilla

Were looking for a Partner Support Specialist who can do much more than answer questions and manage support requests.

This is a high-ownership client-facing role for someone who can lead client conversations onboard and train teams troubleshoot problems manage difficult situations and take ownership from the first conversation through resolution.

Youll work closely with clients as well as internal Sales Operations Product and Engineering teams. When something goes wrong youre expected to step in understand the situation communicate clearly and help drive it toward a solution.

The right person is confident enough to lead a client call technically curious enough to understand how software workflows work and composed enough to handle a frustrated client without losing control of the conversation.

What Youll Do

• Onboard new clients through kickoff calls live walkthroughs training sessions and Q&A
• Become a trusted point of contact for clients after launch
• Monitor client adoption and identify potential issues early
• Respond quickly when a client is blocked frustrated or needs immediate support
• Lead difficult conversations with calm clarity and sound judgment
• Troubleshoot workflow platform and process issues
• Ask the right questions to identify the root cause of a problem
• Translate client issues into clear and actionable information for Product Engineering and Operations
• Track open issues through resolution and ensure proper follow-through
• Gather client feedback and identify recurring problems or opportunities for improvement
• Help improve documentation processes and client success playbooks
• Work with Sales on renewal expansion and upsell opportunities
• Manage multiple clients projects priorities and open issues simultaneously

Working Hours & Compensation

• Candidates must be available to work PST time and business hours as required.
• This is a fully on-site position in Barranquilla Colombia.
• Independent Contract
• $7.50 USD per hour
• Paid weekly in arrears
• Paid training

Hiring Process

To ensure fairness and consistency all applicants must complete every stage of the hiring process.

Our process includes:

1. Resume Review
2. Pre-Screen Questionnaire
3. One-Way Video Interview
4. Pre-Screen interview
5. Live Interviews
6. Background Check

Important

• All resumes must be submitted in English to be considered for this position.
• Candidates must successfully complete the required hiring stages and possibly pass a background check to be considered for final selection.
• This is a full-time opportunity. We are looking for candidates who are genuinely interested in building a long-term career in a client-facing Partner Support / Customer Success environment.
• Candidates must be comfortable working from the designated office location and maintaining reliable attendance during scheduled working hours.

Requirements:

What Were Looking For

The ideal candidate will have:

• 2 years of experience in SaaS Customer Success Partner Success Implementation Account Management or a similar client-facing role
• Experience onboarding customers and leading remote or in-person demos walkthroughs or training
• Strong experience working with software platforms and learning technical workflows
• The ability to troubleshoot issues and separate symptoms from root causes
• Excellent written and verbal communication
• Confidence leading client conversations including difficult ones
• Strong organization and follow-through
• Experience managing multiple accounts projects or client issues simultaneously
• A proactive approach and strong sense of ownership
• The ability to stay calm and make good decisions under pressure
• A genuine interest in learning and working in a fast-moving environment

Nice to Have

• Healthcare telehealth or regulated-industry experience
• Experience working closely with Product or Engineering
• Familiarity with CRMs ticketing systems support platforms or implementation workflows
• Experience with renewals expansions upselling or account growth