Operations Manager

Operations Manager

Location: Bogotá D.C.

Employment Type: Full-Time On-Site

About the Role

Are you ready to drive operational excellence in a fast-growing coffee franchise Were seeking a dynamic Operations Manager to lead the charge in ensuring our Qargo Coffee locations thrive. This isnt just a jobits an opportunity to shape the success of our franchise network by overseeing store openings optimizing operations and delivering an exceptional customer experience.

We need someone whos hands-on thrives in a fast-paced environment and excels at building strong relationships with franchisees and teams. If youre passionate about the food and beverage industry have a knack for problem-solving and want to make a tangible impact with a brand like Qargo Coffee this role is for you!

What Youll Be Responsible For:

Multi-Store Leadership & Daily Operations

• Lead coach and hold accountable multiple Store Managers to ensure smooth daily operations
• Establish operational discipline consistency and ownership across all locations.
• Ensure stores execute to Qargo Coffee standards every day not just during audits.

Sales Growth & Performance Improvement

• Drive sales growth through operational excellence service standards and execution.
• Identify gaps in performance and implement corrective action plans.
• Coach teams on upselling service flow speed and customer engagement.

Hands-On Field Leadership

• Work directly inside stores training coaching fixing issues in real time.
• Step in when needed to demonstrate proper execution service and procedures.
• Build credibility with teams by leading through action not theory.

Store Openings & Business Launches

• Lead and support new store openings from pre-opening to post-launch stabilization.
• Ensure systems staffing training and operations are fully ready for opening day.
• Set stores up for immediate operational and financial succes.

Standardization Culture & Customer Service

• Translate Qargo Coffees values and culture into standardized customer service nationwide.
• Create implement and enforce SOPs training programs and service standards.
• Ensure every customer experience reflects the brand no matter the location.

Communication Systems & Reporting

• Build and manage a clear communication system between operations store managers and leadership.
• Ensure issues data and feedback flow quickly and accurately.
• Track KPIs prepare reports and drive accountability across the network.

Problem Solving & Operational Control

• Resolve operational challenges quickly staffing supply chain service breakdowns or compliance.
• Maintain control under pressure and keep stores running at a high level.

Who You Are

• 5 years of operations leadership in food & beverage retail hospitality or franchising.
• Proven experience opening and running successful multi-unit businesses.
• Strong background leading multiple store managers.
• Deep understanding of customer service speed of service quality control and sales drivers.
• Strong communicator who can inspire correct and align teams.
• Highly organized disciplined and execution-focused.
• Advanced English (C1/C2).
• Proficient in Google Workspace Excel POS systems.
• Willing to travel frequently for store openings and field support.
• Valid U.S. visa required.