Microsoft Dynamics 365 Sales Solution Lead
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Monthly Salary:
Experience Required:
Posted on:
Yesterday
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Job Summary
Position Summary:
SCSK USA is seeking an experienced Microsoft Dynamics 365 Sales Solution Lead to lead
business development solution consulting and enterprise CRM transformation initiatives.
This role will drive customer success from pre-sales through implementation and serve as
a trusted advisor to customers pursuing digital sales and customer engagement
transformation using Microsoft Dynamics 365.
The ideal candidate combines strong business consulting skills enterprise CRM
implementation experience project leadership capabilities and deep expertise in
Microsoft Dynamics 365 Sales.
Key Responsibilities:
Business Consulting & Requirements Definition
Understand customer sales marketing and customer engagement processes and
identify transformation opportunities.
Lead requirements gathering sessions and translate business needs into Dynamics
365 Sales solutions.
Facilitate workshops with business stakeholders end users and executive
sponsors.
Define solution scope roadmap and implementation strategy for enterprise
customers.
Project Leadership
Lead Dynamics 365 Sales implementation projects.
Coordinate business consultants functional consultants solution architects
developers and customer stakeholders.
Manage project scope schedule budget risks and customer expectations.
Ensure successful project delivery while maintaining high customer satisfaction.
Solution Delivery & Support Governance
Oversee Dynamics 365 Sales deployment integration testing and adoption
activities.
Establish support and operational governance models.
Coordinate global teams across multiple regions and time zones.
Serve as an escalation point for critical customer issues and delivery challenges.
Requisitos
Required Qualifications:
Experience
8 years of experience in CRM consulting enterprise application implementation
or digital transformation programs.
5 years of hands-on experience with Microsoft Dynamics 365 Sales projects.
Proven experience leading enterprise CRM implementation projects.
Strong background in business process analysis requirements definition and
stakeholder management.
Experience in consulting firms system integrators or enterprise software providers
preferred.
Microsoft Dynamics 365 Expertise
Deep understanding of Microsoft Dynamics 365 Sales capabilities and
implementation methodologies.
Experience with:
o Lead-to-Opportunity Management
o Account & Contact Management
o Sales Pipeline Management
o Forecasting & Reporting
o Customer Engagement Processes
o Power Platform (Power Apps Power Automate)
Experience integrating Dynamics 365 with Microsoft 365 Teams Power BI and ERP
systems.
Familiarity with Microsoft Azure ecosystem and Copilot for Dynamics 365 is highly
desirable.
Leadership & Communication
Strong consulting and executive presentation skills.
Ability to engage with C-level stakeholders and business leaders.
Demonstrated project leadership and customer-facing experience.
Strong negotiation problem-solving and team leadership capabilities.
Language & Availability
Professional-level English communication skills.
Ability to work effectively across multiple time zones.
Preferred Qualifications
Microsoft Dynamics 365 certifications.
Microsoft Power Platform certifications.
PMP Agile or Scrum certifications.
Experience managing global CRM transformation programs.
Knowledge of manufacturing distribution logistics or professional services
industries preferred (not required).
Critical Capability Gaps This Role Will Fill
Deep Microsoft Dynamics 365 Sales implementation expertise
Enterprise CRM solution architecture and requirements definition
Dynamics 365 delivery leadership and best practices
Microsoft ecosystem expertise (Power Platform Azure Copilot)
Global support and operational governance for Dynamics 365 environment
Required Education:
System Engineer
