Manager of Account Management
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Job Summary
We are hiring a Manager Account Management
ON SITE Medellín Colombia
About Roca Alliances
Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies. We partner with innovative organizations worldwide helping them scale high-performing teams through strategic and tailored recruitment solutions.
This opportunity is with Simpro Group a global technology company dedicated to delivering powerful business management solutions that help organizations streamline operations improve efficiency and drive growth. Simpro Group is recognized for its customer-centric culture innovation-driven mindset and commitment to long-term client success.
About the Role
As the Manager Account Management at Simpro Group you will play a key leadership role in driving customer retention revenue growth and long-term client success across the region.
You will lead and develop a high-performing team of Account Managers empowering them to build strong customer relationships while delivering measurable commercial outcomes. This role is ideal for an experienced leader with a strategic mindset strong people management skills and a passion for customer growth within SaaS environments.
Working closely with cross-functional global teams you will help shape account strategies improve operational processes and ensure a consistent and high-quality customer experience aligned with Simpros business objectives.
Key Responsibilities
Account Management Strategy & Growth
Collaborate in the development and execution of Account Management strategies focused on revenue growth customer retention and churn reduction
Develop customer segment strategies to maximize customer value and platform adoption
Drive commercial initiatives that contribute to expansion opportunities and long-term account success
Team Leadership & Development
Lead mentor and empower a team of Account Managers to deliver impactful customer interactions
Help scale and further develop the Account Management function to support business growth objectives
Foster a strong and positive team culture through coaching regular 1:1s team meetings and performance development initiatives
Customer Relationship Management
Act as a senior escalation point and executive sponsor for strategic customer relationships
Build trusted relationships with executive stakeholders and support long-term partnership development
Advocate for customer needs while balancing business priorities and commercial outcomes
Cross-Functional Collaboration
Encourage and lead collaboration across Sales Customer Success Support Product and other internal teams
Ensure alignment between departments to deliver seamless customer experiences
Support continuous improvement initiatives and operational efficiencies across the customer lifecycle
Performance Analysis & Operational Excellence
Analyze customer and business data to monitor team performance and measure strategy effectiveness
Utilize insights and metrics to drive informed decision-making and process improvements
Promote a data-driven and process-oriented mindset across the team
Join a global leadership environment where customer success collaboration and strategic growth drive meaningful business impact within an international technology company.
Extensive experience leading Account Management Customer Success or Sales teams preferably within SaaS environments
Senior leadership experience in roles such as Head of Customer Success Director of Account Management or similar leadership positions
Proven track record of owning and delivering commercial goals that drive customer growth and retention
Strong strategic thinking skills with the ability to build and maintain business insight
Excellent people management skills with experience developing high-performing teams
Ability to create and maintain a strong collaborative and positive team culture
Exceptional customer relationship management skills with executive stakeholder engagement experience
Excellent interpersonal negotiation conflict resolution and influencing skills
Strong analytical capabilities and a process-oriented mindset
Tech-savvy professional with genuine interest in software products and technology environments
Customer-centric mindset combined with passion for revenue growth and business impact
- Competitive salary in Colombian pesos (COP) Exciting Commissions
- Get paid 35% surcharge on the hourly rate from 7pm - 6am (according to the shift scheduled coverage)
- Private medical insurance
- Be part of an international environment supporting global Account Management and working with our customers through dynamic rotating schedules between 5:00 PM 2:00 AM and 3:00 AM 12:00 PM.
- We take care of you at supporting your comfort and safety as we provide transportation during the following schedules:
- Home drop-off service after late shifts ending at 2:00 AM
- Home pick-up service prior early shifts starting at 3:00 AM
- Continuous training and mentoring
- Opportunity to work with a leading global IT company
Required Skills:
25 years of experience in Accounts Receivable Collections or Order-to-Cash processes Experience managing international customer accounts preferably UK and US portfolios Strong understanding of Accounts Receivable processes aging management and collections strategies Excellent written and verbal communication skills in English Proven ability to manage account portfolios and consistently meet performance targets and KPIs Experience working with ERP systems such as NetSuite or SAP Familiarity with CRM platforms such as Salesforce Strong analytical organizational and problem-solving skills Ability to work independently while collaborating effectively with global teams Detail-oriented and proactive mindset with strong time management skills
