Manager, 3rd Party Vendor Relationships

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings we recommend focusing on the specific country(s) that align with your preferred location(s):

• Raynham MA (USA) - Requisition Number: R-084990

• Colombia - Requisition Number: R-085970

Remember whether you apply to one or all of these requisition numbers your applications will be considered as a single submission.

This role is responsible for leading the strategy and day-to-day management of third-party vendor relationships that support HR operations. The Manager will play a critical role in ensuring high-quality service delivery compliance with contractual obligations and alignment with organizational goals. This is a highly visible position that partners across HR Procurement Finance and Compliance to optimize vendor performance and drive continuous improvement across outsourced services. You will have the opportunity to shape vendor strategy influence business outcomes and enhance the employee experience through effective external partnerships.

Key Responsibilities:

Oversee service delivery from third-party HR vendors ensuring alignment with organizational standards and policies
Develop implement and manage service level agreements (SLAs) across financial operational and quality metrics
Monitor vendor performance through data analysis reporting and performance metrics to ensure contractual obligations are met
Lead regular business reviews with vendors to assess performance identify risks and drive continuous improvement
Partner with cross-functional stakeholders (HR Procurement Finance Legal Compliance) to manage vendor relationships and resolve issues
Conduct audits and evaluations of vendor services including user satisfaction and compliance to policies and standards
Identify opportunities for cost savings efficiency improvements and service enhancements using vendor spend and performance data
Support contract lifecycle management including negotiations renewals and changes to scope or services
Ensure adherence to internal policies including Procurement Finance Quality Assurance and Ethics & Compliance requirements

Qualifications

Education:

Bachelors degree required (Human Resources Business Administration Supply Chain or related field)
Advanced degree (MBA or related) preferred

Experience and Skills:

Required:

Minimum of 6-8years of relevant experience in vendor management outsourcing HR operations or related field(aligned to manager-level expectations; catalog indicates broader roles scale beyond entry-level responsibilities)
Experience managing third-party vendors including performance management and contract oversight
Strong understanding of service level agreements (SLAs) KPIs and vendor governance practices
Demonstrated ability to analyze performance metrics and translate insights into actionable improvements
Proven ability to collaborate cross-functionally and influence stakeholders at multiple levels
Strong problem-solving communication and organizational skills
Knowledge of compliance risk management and audit practices related to vendor services

Preferred:

Experience supporting HR functions (e.g. benefits administration payroll talent services) through outsourced vendors
Background in healthcare medical device or regulated environments
Familiarity with procurement and contract management processes
Experience working in a global or matrixed organization
Demonstrated experience leading vendor transformation or optimization initiatives
Proficiency with analytics tools and reporting platforms

Other:

Travel: Up to 1015% (domestic)
Certifications (preferred): Certified Professional in Supply Management (CPSM) HR certifications (e.g. SHRM-CP/SCP) or vendor management certifications
No additional language requirements

For more information on how we support the whole health of our employees throughout their wellness career and life journey please visit.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.