Logistics Specialist

Role Overview:

This role supports U.S.-based logistics environments and may be assigned to operational administrative or accounting-related functions such as dispatching shipment tracking documentation billing support accounts payable accounts receivable and cash application depending on business and client needs.

Key Responsibilities:

• Support day-to-day logistics and transportation operations in alignment with client requirements SLAs and internal procedures.
• Coordinate with internal teams carriers drivers vendors and clients to ensure operational continuity and service quality.
• Monitor shipments loads and operational milestones ensuring visibility and timely follow-up across the logistics lifecycle.
• Track and document shipment activity operational updates financial data and resolutions in internal systems (TMS ERP CRM or client platforms).
• Identify operational documentation or financial discrepancies and escalate issues according to established guidelines.
• Support customer-facing and carrier-facing communications related to operational status billing or payment inquiries.
• Assist with documentation reporting and administrative tasks related to logistics and accounting support functions.
• Ensure compliance with operational procedures documentation standards confidentiality requirements and client-specific guidelines.
• Contribute to process improvement data accuracy and operational efficiency initiatives.
• Perform other duties related to logistics and operational support as assigned in accordance with business and client requirements.

Requirements: Experience Education & Skills:

• Previous experience in Customer service logistics transportation operations support or customer support roles (minimum 6 months of experience).
• Strong organizational and multitasking skills.
• Ability to work in fast-paced time-sensitive environments.
• Strong problem-solving skills and attention to detail.
• Basic computer proficiency and ability to work with operational systems.
• Availability to work assigned schedules based on operational needs.

Required Experience:

IC