Leasing Administrator (Application Processing Support Associate) (Remote LATAM)

Bilingual Leasing Administrator (Application Processing Support Associate) (Remote / LATAM)

Client / Industry: Real Estate Investment & Property Management

Target Market: Latin America (LATAM for U.S. Central / CST time-zone overlap)

Position Type: Full-Time (40 hours/week)

• Salary: $1600 $1900 USD / month

• Remote (Latin America / LATAM)

• Full-Time (40 hours/week aligned with U.S. Central Standard Time / CST business hours Monday Friday)

Our client is a vertically integrated real estate investment and property management firm based in Houston Texas. The firm owns and directly operates multi-family residential communities across Texas prioritizing a smooth responsive onboarding experience for prospective residents from the moment they apply.

The Application Processing Support Associate provides essential back-office administrative support to keep the leasing pipeline moving smoothly. This role takes prospective residents from application submission to final approvalcollecting income documents calling prior landlords for verifications answering applicant questions and keeping on-site leasing teams updated. Working directly with U.S.-based community managers the ideal candidate possesses exceptional organizational skills strong attention to detail and fluent conversational English and Spanish.

• Application Review & Document Collection: Receive incoming rental applications across multi-family properties; gather and log basic proof of income (paystubs bank statements offer letters).

• Verifications & Background Checks: Conduct rental history verifications by contacting prior landlords and property managers via phone and email; process standard background and credit screenings.

• Bilingual Applicant Outreach: Walk applicants through pending items in both English and Spanish over the phone or email answering questions and maintaining clear communication to minimize delays.

• Team Coordination & Data Entry: Log applicant status updates and move-in timelines in the property database; provide real-time updates to U.S.-based on-site leasing offices.

• Lease Administrative Support: Assist with preparing standard lease packages and move-in documentation once approvals are complete.

• Native or near-native bilingual fluency in English and Spanish (written and spokenmust feel confident making outbound phone calls in clear English).

• Strong computer literacy and web proficiency (Google Workspace Microsoft Excel/Docs web portals).

• Experience reviewing basic administrative or financial documents for accuracy.

• Previous exposure to property management software (AppFolio Yardi RealPage Buildium) is a plus

• Professional friendly phone manner when speaking with applicants and previous landlords.

• Strong administrative follow-through and organizational stamina to manage multiple active files.

• Autonomous worker who takes initiative to follow up on missing documents without constant prompting.

• High attention to detail and accuracy in data logging.

• 13 years of administrative back-office processing virtual assistant or customer support experience.

• Prior experience in real estate property management or high-volume administrative verification is a bonus but strong administrative generalists are welcome.

• Dedicated home office setup with high-speed internet headset and full availability during U.S. Central Standard Time (CST) operating hours.

Delayed application processing creates vacant units and operational backlog for property managers. This role provides the operational horsepower to ensure incoming resident files are processed quickly accurately and courteously.

At $1600 $1900 USD/month this budget is well-calibrated for an autonomous bilingual LATAM-based administrative specialist who can manage phone outreach verify documentation and work full U.S. CST hours.

Required Experience:

IC