Junior Salesforce Admin

About Company

Decisions ProcessMakeris a leading intelligent process automation platform for the enterprise combining Decisions rules-driven automation and application-building capabilities withProcessMakersindustry-leading low-code BPM platform. Together we give organizations the tools to automate complex processes enforce business logic at scale and build mission-critical applications. Our platform is trusted by enterprises across financial services education insurance healthcare and government to drive operational efficiency and accelerate digital transformation.

As we continue to scale globally following our merger we are expanding our Revenue Operations team to support GTM alignment data integrity and systems excellence across the full customer lifecycle.

About the Role

We are looking for a detail-oriented and technically curious Junior Salesforce Administrator to support the day-to-day administration configuration and optimization of our Salesforce CRM environment. This role sits within the Revenue Operations function and plays a critical part in ensuring our GTM teams(Sales Marketing and Customer Success)have clean data reliable processes and a system that scales with the business.

You will work closely withRevOpsleadership and cross-functional stakeholders to implement configurations support end users and drive continuous improvement across our Salesforce instance.

Key Responsibilities

• Administer andmaintainthe Salesforce platform including user management profiles roles permission sets and security settings

• Build andmaintainflows validation rules fields page layouts and record types to support GTM processes

• Support lead-to-opportunity and opportunity-to-close workflow configuration in alignment with definedRevOpsSOPs

• Triage and resolve Salesforce support requests from Sales Marketing and Customer Success teams

• Maintaindata quality through deduplication normalization and routine audits across accounts contacts leads and opportunities

• Support integrations between Salesforce and adjacent tools (marketing automation billing ERP) under guidance of seniorRevOpsstaff

• Document configurations process changes and system updates in theRevOpsknowledge base

Qualifications

• Bachelors degree in Business Information Systems or a related field

• 35years of experience in a Salesforce administration or CRM support role

• Salesforce Administrator Certification (ADM 201)requiredor actively in progress

• Hands-on experience with Salesforce Sales Cloud; familiarity with flows and declarative automation

• Strong attention to detail and a systematic approach to data quality and process documentation

• Ability to communicate technical concepts clearly to non-technical stakeholders

• Comfortable workingwith aglobally distributed environment

Preferred Experience

• Experience supporting a B2B SaaS or subscription revenue business

• Familiarity with SaaS GTM processes-lead management pipeline stages opportunity management and renewal workflows

• Experience withtools that integrate with Salesforce (HubSpot Gong ZoomInfoOutreach etc.)

• Prior work within a Revenue Operations or Sales Operations function

What Success Looks Like

• High Salesforce adoption and data integrity across GTM teams

• Fastaccurateresolution of end-user support requests

• Clean well-documented configurations that scale with business growth

• Proactive identification of process gaps and system improvement opportunities

• Strong partnership withRevOpsleadership and cross-functional stakeholders