ITOT Onsite Support Engineer

At APM Terminals we are a team of over 20000 people spread across more than 60 countries united by a passion for delivering the worlds goods. We are part of A.P. Moller-Maersk and play a vital role in enabling global trade and logistics.

We are committed to fostering a culture of safety collaboration and continuous improvement while creating opportunities for our people to grow and develop.

We are looking for an IT/OT Engineer to support and maintain the terminals Information Technology (IT) and Operational Technology (OT) infrastructure at our Buenaventura this role you will help ensure secure reliable and stable technology operations by providing infrastructure administration operational support troubleshooting and technical expertise across both IT and OT environments. You will work closely with local and regional technology teams to support critical terminal operations technology upgrades cybersecurity initiatives and continuous improvement efforts.

• The opportunity to work in a globally connected technology and operations environment.
• Exposure to both IT and Operational Technology systems supporting critical terminal operations.
• Collaboration with regional technology teams and global subject matter experts.
• A culture focused on safety operational excellence innovation and continuous improvement.

• Administer and maintain IT and OT infrastructure to ensure secure stable and reliable terminal operations.
• Monitor troubleshoot and maintain servers virtualization platforms storage backup solutions and network infrastructure.
• Support technology upgrades infrastructure changes lifecycle replacements and modernization initiatives.
• Maintain and support OT technologies including CCTV OCR biometric systems Vehicle Mounted Terminals (VMTs) and industrial network devices.
• Provide L2/L3 support perform root cause analysis and coordinate escalations when required.
• Execute patch management vulnerability remediation backup validation disaster recovery activities and infrastructure monitoring.
• Maintain accurate technical documentation asset inventories infrastructure diagrams and operational procedures.
• Ensure compliance with APM Terminals technology standards cybersecurity requirements change management processes and operational governance.
• Identify opportunities to improve infrastructure reliability automation operational efficiency and service quality.

We recognize that experience comes in many forms. If you dont meet every qualification we still encourage you to apply.

You will be successful in this role if you have:

• A strong continuous improvement mindset with a proactive approach to problem solving and operational excellence.
• Experience supporting enterprise IT infrastructure networking servers virtualization storage and backup environments.
• Working knowledge of Operational Technology environments and devices such as CCTV OCR biometric systems industrial networks or related technologies.
• Experience troubleshooting complex technical issues and performing root cause analysis.
• Strong understanding of cybersecurity principles patch management system monitoring and technology governance.
• Ability to collaborate effectively with regional teams vendors service providers and operational stakeholders.
• Strong organizational skills with experience maintaining technical documentation and asset inventories.
• Strong communication skills and the ability to operate in a fast-paced operational environment.
• Intermediate to advanced English proficiency.

Job Type: Permanent

Location: Buenaventura Terminal Colombia

APM Terminals is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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