IT Specialist Barranquilla Remote
Barranquilla - Colombia
Job Summary
By combining automation technology and a global team of accounting experts we deliver faster more accurate financial operations at scale.
Were a team of builders problem-solvers and operators from around the world working together to modernize one of the most critical functions in real estate.
- Provide IT Support/bank access for a growing team of accountants managers engineers and sales people
- Apply systems analysis techniques and procedures to determine hardware or software systems functionality
- Manage help desk or improve the existing solution following best practices
- Provide IT support to 450 employees
- Provide antivirus software support and monitoring of all employee machines to ensure all software installed and Operating system updates are up to date
- Provide clear and concise communication to key stakeholders about IT efforts
- Lead the entire organization when it comes to IT process and device management
- Provide process documentation on policies to be followed by the entire organization
- Stay up to date with social engineering attacks and their different commonalities
- Monitor all devices for suspicious activity and behavior
- Firewalls and other security rules setup and administration
- Manage a remote access solution for support
- Provide remote support to users in remote hands scenarios
- Troubleshoot Windows Mac incidents and other issues
- Communicate effectively with all stakeholders regarding pain points and needs to deliver clear useful and precise information
- Immediately and precisely communicate with the team when faced with a roadblock and proactively find a solution ASAP
- Take initiative to write clear documentation as needed without being asked
- Provide support and clear instructions to users in both English and Spanish
- Patiently guide non-technical team members in best security practices
- Own your projects by working with stakeholders and ensuring alignment to deliver on-time results
- Write scripts and deploy them to automate IT processes
- 3 years working experience working as a sole contributor in IT or on a team of other IT professionals
- Experience managing cloud based Antivirus and Applications
- Be able to identify and implement IT initiatives and Deliver IT projects
- Ability to communicate findings clearly to both technical and non-technical audiences
- Comfortable working in a geographically distributed and cross-functional environment
- Professional proficiency in English (written/spoken)
- Experience in startups
- Powershell or other scripting experience
- Experience working on MSPs experience using RMM MDM systems or similar
- Knowledge on Apple devices support and troubleshooting
- Familiarity and experience on Linux environments
- Know-how on keeping inventories
- Experience with Bitdefender Kaspersky AV or similar AV solution
- Experience with Ninjaone or Microsoft intune similar MDM
Required Experience:
IC
About Company
Proper provides expert property management bookkeeping for property managers, asset managers, and anyone in the world of property. (213 kB)