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IT Associate

Softgic

Job Location:

Medellín - Colombia

Monthly Salary: COP 4000000 - 4000000

Experience Required: 0-1years

Posted: 31 July 2026 (30+ days ago)

Application Deadline: 28 October 2026

Vacancies: 1 Vacancy

Job Summary

Location: Colombia (Bogotá Medellín or Barranquilla)

Work Modality: On-site

Schedule: Monday to Friday 9:00 AM 6:00 PM CST (or 8:30 AM 5:30 PM CST)

About the Role

We are looking for an IT Associate to serve as the first point of contact for IT support operations. This role is responsible for providing Tier 1 technical support managing support tickets resolving basic technical issues and escalating complex cases to higher-level IT teams while delivering an excellent customer experience.

Responsibilities

Provide technical support via phone chat and email.

Create document and track support tickets.

Resolve Tier 1 support issues and escalate complex incidents when necessary.

Perform password resets and basic user account support.

Troubleshoot Windows computers mobile devices printers and phones.

Answer general technology-related questions.

Guide users through self-service documentation and knowledge base resources.

Create and maintain technical documentation and knowledge base articles.

Participate in training sessions and assist Tier 2 and Tier 3 teams with IT projects.

Requisitos

Excellent written and verbal English communication skills.
Entry-level experience in IT Support Help Desk or Tier 1 Support.
Experience providing customer support via phone email or ticketing systems.
Strong knowledge of:
- Windows Desktop environments.
- Active Directory.
- Microsoft Server products.
- Microsoft Office (Excel and Word).
Experience troubleshooting:
- PCs.
- Mobile devices.
- Printers.
- Phones.
Strong documentation and organizational skills.
Excellent customer service and communication skills.
Ability to troubleshoot and triage technical issues.
Willingness to learn new technologies and continue professional development.
Availability to work on-site in Bogotá Medellín or Barranquilla.

Preferred Qualifications

Associates Degree in a technical field.
CompTIA A or other technical certifications.
Experience with Microsoft Office 365.

Required Technologies & Skills

Windows Desktop
Active Directory
Microsoft Server
Microsoft Office (Excel & Word)
Microsoft 365 / Office 365
Tier 1 IT Support
Ticketing Systems
Password Management
PC Troubleshooting
Mobile Device Support
Printer Support
Phone System Support
Knowledge Base Documentation

Required Skills:

Excellent written and verbal English communication skills. Entry-level experience in IT Support Help Desk or Tier 1 Support. Experience providing customer support via phone email or ticketing systems. Strong knowledge of: Windows Desktop environments. Active Directory. Microsoft Server products. Microsoft Office (Excel and Word). Experience troubleshooting: PCs. Mobile devices. Printers. Phones. Strong documentation and organizational skills. Excellent customer service and communication skills. Ability to troubleshoot and triage technical issues. Willingness to learn new technologies and continue professional development. Availability to work on-site in Bogotá Medellín or Barranquilla.

Required Education:

soporte técnico IT de nivel inicial (Tier 1 o Help Desk).

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