IoT Technical Service Manager (Colombia)

• Applications are considered on a rolling basis
• Bogotá
• On-site

Who We Are:

Tele2 IoT with its HQ in Sweden is one of Europes leading provider of managed IoT connectivity isexpanding to Colombia!

Recognized by Gartners Magic Quadrant as a top 15 global provider for Managed IoT Connectivity Services we are passionate about the power of IoT to create a smarter world. We are building our team in Latin America and you could be the first to join. Our expansion is supported by a strong connection between Tele2 Group and Millicom Group united through shared ownership creating a solid foundation for long-term growth in Latin America.

We believe in the power of IoT to enable a smarter world. Our culture is built on collaboration trust and what we call IoT Love a genuine commitment to our customers our people and the impact we create together.

About the role

You will be the technical cornerstone and trusted advisor for our strategic customers in the region.
Your mission is to ensure exceptional service quality solve complex technical challenges and build strong relationships that drive our customers success acting as the face of Tele2 IoT in Colombia.
You will work independently but are connected to global teams.

Your Key Responsibilities:

• Serve as the primary point of contact for customers in the region managing and resolvingtechnical support requests during local business hours.
• Act as the trusted technical advisor for strategic customers.
• Manage and resolve complex technical challenges providing advanced solution consulting.
• Initially you will act as a second-line technical expert actively troubleshooting complexconnectivity issues.
• Ensure service stability and meet SLAs/SLOs for customers.
• Drive customer governance through operational meetings KPI tracking and continuousimprovement.
• In addition to service management responsibilities on a need basis you will act as a secondline technical expert actively troubleshooting complex connectivity issues and supportingincident resolution for VIP customers.
• Collaborate with global teams to solve problems and enhance customer experience.

Who you are

You are a proactive problem-solver who combines strong technical skills with a customer-focusedmindset. You enjoy taking ownership building relationships and working in dynamic environmentswhere your contribution truly matters.

We believe you have:

• Strong background in Technical Service Management and Customer Success ideally in thetech or telecom sector.
• In-depth technical knowledge of IoT and mobile network services.
• Skilled at managing complex incidents and escalations.
• Proven ability to build strong relationships with customers and stakeholders.
• Fluent in both Spanish and English (essential).