Industry Insights

The Customer Success Analyst Emerging Brands is an experienced insights and customer success professional with a passion for FMCG emerging brands and creating compelling data-driven analysis in a fast-paced commercial environment.

This role partners closely with the Emerging Brands Leadership Team and cross-functional stakeholders to develop strategic content identify growth opportunities and improve the overall customer experience. The analyst combines advanced analytical capabilities with strong storytelling skills to translate complex market data into actionable recommendations that support prospecting customer engagement product evolution and business growth.

The Customer Success Analyst also serves as a key contributor to internal initiatives helping socialize product enhancements improve data quality awareness and represent the Voice of the Customer in product and hierarchy development discussions.

Key Responsibilities

Customer Engagement & Strategic Partnership

• Partner closely with the Emerging Brands Leadership Team to prioritize scope and deliver high-impact analytical content that supports trade collateral prospecting activities proposals customer presentations and joint business planning sessions.
• Build strong relationships with internal stakeholders to understand evolving business priorities and deliver timely value-added insights.
• Act as a trusted advisor by translating business questions into structured analytical approaches and actionable recommendations.
• Support the NIQ mission of becoming the preferred measurement partner for Emerging Brands through high-quality insight generation and customer-focused deliverables.

Advanced Data Analysis & Insight Development

• Analyze NIQ datasets and syndicated solutions to identify emerging consumption trends shopper behaviors market opportunities and category dynamics.
• Connect market trends to customer pain points and business opportunities within the Emerging Brands portfolio.
• Develop strategic analyses that quantify market opportunities and support customer acquisition retention and growth initiatives.
• Leverage multiple NIQ solutions including The Full View OmniShopper Strategic Planner Global Nielsen Product Insider and Advanced Analytics to provide comprehensive business recommendations.

Insight Delivery & Data Storytelling

• Develop compelling PowerPoint presentations and analytical materials that communicate complex findings in a clear concise and business-relevant manner.
• Create impactful visualizations and data-driven stories tailored to diverse audiences including internal leadership commercial teams and prospective customers.
• Ensure deliverables maintain a high standard of quality consistency and commercial relevance.

Cross-Functional Leadership & Product Support

• Lead internal workstreams in partnership with Product Operations Customer Success and Account Leadership to assess communicate and socialize Product Enhancements Market Enhancements and Data Quality Alerts.
• Build business cases that support changes to syndicated product coding and category hierarchy based on Emerging Brands Voice of Customer feedback governance board requests and hierarchy backlog priorities.
• Collaborate across functional teams to improve internal processes product adoption and operational efficiency.
• Contribute to internal knowledge-sharing initiatives by documenting best practices and developing training materials when new processes or enhancements are introduced.

Operational Excellence & Continuous Improvement

• Support onboarding and enablement activities related to Emerging Brands products services and analytical capabilities.
• Identify opportunities to improve internal workflows reporting processes and analytical methodologies.
• Maintain a strong sense of ownership urgency and accountability while managing multiple priorities in a dynamic environment.
• Contribute to thought leadership initiatives that strengthen NIQs position as the trusted insights partner for Emerging Brands.

Qualifications :

Qualifications

Education

• Bachelors Degree in Business Administration Marketing Economics Industrial Engineering Statistics Data Analytics Mathematics or related field.
• Advanced studies or certifications in Market Research Business Analytics or Customer Success are considered a plus.

Experience

• 5 years of experience in Customer Success Market Research FMCG Retail Commercial Analytics Consulting or related analytical roles.
• Experience working with syndicated market measurement data and customer-facing analytical projects is highly preferred.

Skills & Competencies

• Strong analytical thinking with the ability to synthesize large datasets into meaningful business insights.
• Excellent data storytelling and presentation skills with advanced PowerPoint visualization capabilities.
• Deep understanding of FMCG performance metrics including ACV TDP Household Penetration Buying Rate Base vs. Incremental Volume Share Distribution and Velocity metrics.
• Extensive knowledge of NIQ solutions and datasets including The Full View OmniShopper Strategic Planner Global Nielsen Product Insider and Advanced Analytics.
• Ability to independently manage projects with evolving priorities and ambiguous business questions.
• Strong stakeholder management and communication skills with experience influencing cross-functional teams.
• Experience leading internal initiatives and collaborating across Product Operations Commercial and Customer Success organizations.
• High level of accountability ownership and execution focus.
• Passion for supporting Emerging Brands and contributing to customer success.
• Highly proficient in Microsoft Office particularly PowerPoint and Excel.
• Strong attention to detail while maintaining a strategic business perspective.
• Ability to work independently while fostering collaboration within multicultural and cross-functional teams.
• Professional English proficiency (C1 or above) required.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time