HR Optimization & Automation Senior Analyst – GBS Américas

The HR Optimization & Automation Senior Analyst will lead process optimization automation continuous improvement and AI-enabled transformation across HR Shared Services within GBS Americas.

This role will identify opportunities to simplify and standardize HR processes implement automation and AI solutions improve operational performance and enhance the employee experience. The position will partner with HR Operations Talent Acquisition HR Technology IT and global stakeholders to deliver scalable and sustainable transformation initiatives.

Reports to: Head of HR GBS Americas

Key Responsibilities

• Lead end-to-end HR process analysis redesign standardization and continuous improvement.
• Identify inefficiencies bottlenecks and automation opportunities across HR processes.
• Design and implement automation solutions using technologies such as Power Automate UiPath Automation Anywhere and Microsoft Copilot Studio.
• Develop and implement AI use cases including AI assistants copilots knowledge agents and intelligent workflows.
• Partner with HR Technology and IT on digital transformation RPA workflow automation and system integrations.
• Define and monitor operational KPIs dashboards and performance metrics.
• Lead root cause analysis and continuous improvement initiatives.
• Develop business cases and ROI analyses for automation and transformation projects.
• Facilitate workshops and support change management adoption training and communication initiatives.
• Act as a strategic advisor to HR leaders on process excellence automation AI and digital transformation.

Qualifications :

Requirements

• Bachelors degree in Industrial Engineering Business Administration Information Systems HR Organizational Psychology Computer Science Data Analytics or related fields.
• 57 years of experience in HR Operations Shared Services GBS Process Excellence Business Transformation Automation Digital Transformation or Management Consulting.
• Proven experience leading process optimization and transformation initiatives.
• Hands-on experience with automation and digital solutions.
• Experience working with HR Shared Services or Global Business Services is highly desirable.
• Strong analytical problem-solving stakeholder management and project leadership skills.
• Experience with tools such as Power Automate Power Platform UiPath Power BI AI/Generative AI HRIS/ATS platforms or similar technologies.
• Knowledge of Lean Six Sigma BPM process mapping and continuous improvement methodologies.
• Advanced/Fluent English C1 minimum mandatory.
• Experience working with multinational and cross-functional teams.

Preferred Certifications

• Lean Six Sigma Green Belt or Black Belt
• PMP
• Agile
• Microsoft Power Platform
• UiPath
• AI-related certifications

What We Are Looking For

We are looking for a strategic analytical innovative and results-oriented professional who can connect HR business needs with technology and transformation opportunities.

The ideal candidate combines HR process expertise digital transformation automation AI data-driven decision-making and strong stakeholder management skills to deliver measurable improvements across HR Shared Services.

Join SGS GBS Americas and help shape the future of HR through Process Excellence Automation and Artificial Intelligence.

Remote Work :

No

Employment Type :

Full-time