Under the direction of the Supervisor / Lead - Operations Shared Services this role is responsible for contacting medical sites within the assigned country or countries to coordinate Depot-to-Site and Site-to-Depot distributions via telephone and / or email ensuring approved dates times and contacts are confirmed. The role delivers a high level of customer service issue resolution and internal communication while maintaining organization and control of assigned tasks and demonstrating a commitment to continuous improvement and customer satisfaction. The Representative II will participate in the design of projects and workflows support updates to existing processes assist with peer training and maintain communication with key stakeholders.

Responsibilities:

• All contact and coordination activities under Shared Services responsibility are completed in an appropriate timely and cost-effective manner.
• Make the activity records correctly in the control tool assigned for the function generating efficient communication flows which help to guarantee the success of the function for the company.
• Ensure the timely filing and update of the activities under its responsibility to allow the generation of performance indicators for the team.
• To edit and maintain shipments (domestic) at TMS or the applicable system according to process instructions
• To use and maintain the available technical tools (TMS Share Point and others).
• To keep proper communication with national and international offices stations of World Courier Customers and Third Parties as needed in a kindly and timely manner.
• Make suggestions to improve processes efficiency and consistency to develop the performance of the department.
• Perform any other duties the employee has been trained for

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Education:

• University Degree in foreign trade business administration logistics industrial engineering or related careers from an accredited university.

Work Experience:

• Minimum 2 years related and progressive experience.
• English: intermedium written and oral skills

Skills and Knowledge:

• Ability to work quickly and accurately under time and volume constraints as well as under pressure.
• Strong interpersonal and communication skills.
• Capable of generating customer confidence.
• Strong organizational skills attention to detail and teamwork
• Be able to take initiatives and responsibilities.
• Good computer skills knowledge of Microsoft Word Excel PowerPoint and Outlook.
• Work schedule flexibility

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned