Field Service Engineer I

At JBT Marelwhat we do matters we know that the contribution of our employees leads to the success of our business.

Ourpurposeis to transform the future of food; this guides ourvisionof being the global leader in food and beverage technology by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Ourvaluesshow who we are at our best. As we Create with Collaboration Serve with Integrity Grow with Excellence and Advance with Innovation.

As the Field Service Engineer (FSE) you are the front-line field service representative and are responsible for fulfilling the customers expectations during field service activities.

On a given day you may:

• Ensures excellent performance of troubleshooting repair installation maintenance customer training and/or general support for Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities aftercare of new installations and keeping in close contact with the customer and report the progress.
• Maintains own skills and is technically proficient in the skills necessary to install trouble-shoot repair and train customers on Marel equipment / solutions and carry out routine maintenance jobs
• Ensures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcome
• Sets priorities in accordance with the needs of the company and the customer
• Ensures the customer will experience a confident emphatic and competent service from the organization
• Ensures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according the companys processes to ensure the right support to the customer
• Follows company processes consistently:
• Secure a meeting with the customer upon arrival onsite and receive briefing from the customer
• Prepare and execute the work as agreed with the customer
• Manage the customer experience
• Identify sales and service opportunities
• Identify/update/validate information of the Installed Base
• Process hours and expenses
• Technical reporting
• Keep stakeholders informed and updated
• Update Customer Support and customer on progress of the work
• Debrief customer on work done and performance of the machine
• Report on quality issues and non-conformity (NCR)
• Other duties assigned as required by the business

Skills and Abilities

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
• Ability to execute agreed tasks & deadlines against performance criteria (KPI)
• Result orientation ability to follow through and respect deadlines
• Customer face-to-face interaction skills and commercial service skills
• Social perceptiveness
• Technical competence in an engineering discipline
• Computer literate
• Good grammar and communication skills

Education Knowledge and Experience

• Degree or Technical college in Mechanical Electrical Electromachanical or similar knowledge level
• Recognized product training on food processing equipment preferred.
• Strong communicator with analytical skill and the ability to work under pressure
• Experience with and comfort working in a multi-cultural multi-discipline organization is an advantage

Language: You must be comfortable with written and oral communication in English and Spanish.

We are committed to our employeesand will provide you with development and opportunities to allow you to be the best version of yourself at work at home and in your community.

We foster a genuine inclusive team culture enjoyingcollaborative working across our global teams to deliver world-class projects.

We encourage development- ensuring new experiences and challenges at JBT Marelto feed your growth!

El uso de la tecnología en nuestro proceso de selección

Use of Technology in Our Hiring Process

JBT Marel uses technology-assisted tools including artificial intelligence (AI) to support the review of applications.

These tools help our recruiting teamsidentifyskills and experience relevant to the role based on job-related criteria.

All applications are reviewed by people and AI is not used to make hiring decisions independently. We are committed to fairconsistentand inclusive hiring practices globally.

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