Enterprise Content Management (ECM OpenText) Team Lead

As an Enterprise Content Management (ECM) Lead you will own and evolve O-Is global OpenText platform ensuring its performance scalability and reliability across regions. 

You will lead a small distributed team while partnering with business and IT stakeholders to deliver enterprise-grade content management solutions. 

Why this role matters 

This role plays a critical part in enabling secure and scalable management of enterprise content globally. You will directly influence how information is structured accessed and governed across the organization. 

KEY ACCOUNTABILITIES

• Lead and enhance the global ECM platform with a focus on OpenText technologies 
• Act as escalation point for complex technical issues 
• Design and implement scalable ECM solutions 
• Ensure platform availability performance and security 
• Lead incident management and root cause analysis 
• Lead and develop a team of 3 offshore ECM specialists 
• Collaborate with business and IT stakeholders to define requirements 
• Lead ECM projects including upgrades integrations and migrations 
• Ensure compliance with security and data governance standards 
• Drive continuous improvement of support and delivery processes 

Qualifications :

• Bachelors degree in Computer Science Information Systems related field or equivalent professional experience.
• 7 years of IT experience including Enterprise Content Management platforms.
• 4 years of hands-on experience with OpenText technologies (e.g. Content Server Extended ECM Archive Center integrations).
• Experience leading or coordinating distributed / offshore teams 
• Experience supporting enterprise- scale platforms in a global environment. 
• Strong analytical and problem-solving skills. 
• Fluent in English 
• Ability to collaborate effectively with global stakeholders across regions and functions 
• Experience with ECM integrations (e.g. SAP APIs other enterprise systems) 
• Knowledge of data governance and records management practices 

Additional Information :

We are an equal opportunity employer and welcome applications from all qualified candidates including people with disabilities.

Reports to: Global Collaboration Services Manager.           

Travel: less than 10%.

Hybrid Work Model: We provide a flexible work arrangement requiring employees to be on-site at our office in Centro Comercial Viva Envigado for 2 days per week with the remaining 3 days working from home.

All your information will be kept confidential according to EEO guidelines.

O-I is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please contact O-I at  and let us know the nature of your request and your contact information.

Remote Work :

No

Employment Type :

Full-time