End User Technical Support Analyst
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Monthly Salary:
Posted:
Application Deadline:
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Job Summary
Requisition ID: 266984
Thanks for your interest in ScotiaTech Scotiabanks new and innovative Technology hub in Bogota.
Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment where were always committed to results in an inclusive diverse and high-performing culture.
Purpose
This role is responsible for providing first and second-level technical support to Scotiabank employees globally ensuring timely resolution of IT incidents access management requests hardware/software issues and technology-related inquiries. The analyst acts as a key point of contact for internal users delivering high-quality customer service while adhering to security policies and operational procedures.
Accountabilities
- Provide technical support to employees through phone ticketing systems and other intake channels.
Troubleshoot and resolve incidents related to: - Hardware
Software
Applications
Network connectivity
User accounts and access
Perform Active Directory administration including:- User account creation and maintenance
Group management
Access provisioning and deprovisioning
Manage and update incident tickets ensuring proper documentation and timely resolution.
Escalate complex issues when necessary.
Provide Level II technical support for applications systems networks and devices.
Ensure compliance with security policies and access management procedures.
Support global users and maintain high customer satisfaction standards.
Assist Level I support teams by providing guidance and procedural feedback.
Reporting Relationships
Primary Manager:
Direct Reports:
Shared Reports NA
DimensionsNA
Education / Experience / Other Information (include only those that are specific to the role)
- Active Directory Users and Groups
- Identity & Access Management (IAM)
- Windows Operating Systems
- Microsoft Office Suite
- Network Fundamentals and Network Topologies
- IT Security Policies and Procedures
- Incident and Service Request Management
Competencies
Working Conditions
Work in a standard office-based environment; non-standard hours are a common occurrence
Location(s): Colombia : Bogota : Bogota
ScotiaTech is a business unit within ScotiaGBS a Scotiabank Group company located in Bogota Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive positive work environment and competitive benefits.
At ScotiaTech we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however only those candidates who are selected for an interview will be contacted.
Required Experience:
IC
About Company
Scotiabank is one of the leading foreign banks serving large national and multinational corporations in the U.S. through its Global Banking and Markets, Global Transaction Banking and Wealth Management business lines.
