Director, Operations

The Director Operations Strategy & Operations Global Services is a leadership role responsible for translating enterprise strategy into disciplined operational execution across a broad portfolio of services. This role has a significant impact on how Global Services delivers valueensuring consistency scalability compliance and strong business alignment across multiple service lines. The position offers the opportunity to lead complex global operations shape high-performing teams and drive meaningful improvements in service delivery and stakeholder experience across DePuy Synthes.

Key Responsibilities:

Lead end-to-end Global Services operations delivery across Contact Center / Experience Center Master Data Management Site & Logistics Operations and Commercial Operations ensuring high-quality consistent and compliant execution
Oversee Contact Center and Experience Center operations ensuring service stability effective intake and case management and alignment with digital and reporting capabilities
Direct Master Data Management operations ensuring accurate and timely maintenance of customer and vendor data aligned with governance and compliance requirements
Own Site & Logistics Operations including business continuity planning site management and BPO partner oversight to ensure resilience and continuity across geographies
Lead Commercial Operations including contract management offer development and order management enabling seamless end-to-end commercial execution
Build lead and develop high-performing operations leadership teams through clear direction coaching and a culture of accountability and continuous improvement
Partner with enterprise and sector stakeholders to align operational priorities manage expectations and resolve escalations effectively
Drive cross-functional governance establishing performance management routines decision forums and alignment across operations digital quality and compliance teams
Manage operational performance and risk using KPIs insights and controls to identify opportunities address gaps and communicate progress to senior leadership
Lead transformation initiatives guiding teams through change while ensuring service continuity and adoption of new processes and ways of working

Qualifications

Education:

Bachelors degree required (Business Administration Operations Management Supply Chain or related field)
MBA or other advanced degree preferred

Experience and Skills:

Required:
Significant experience leading global or regional operations within a complex matrixed organization
Demonstrated leadership of large multi-functional teams and ability to build organizational capability
Strong experience in operational excellence process improvement and performance management frameworks
Proven ability to manage risk compliance and governance within business operations
Experience collaborating with senior stakeholders and influencing across functions and geographies
Generally requires approximately 1012 years of relevant work experience aligned to Director-level roles

Preferred:
Experience in Global Services shared services or enterprise operations environments
Background in healthcare medical devices or regulated industries
Experience leading contact centers commercial operations or master data management functions
Proven track record of leading operational transformation or large-scale change initiatives
Experience managing third-party vendors or BPO partnerships
Strong financial acumen including budgeting and resource planning
Experience implementing digital or automation solutions in operations

Strong analytical and problem-solving skills with the ability to use data to drive decisions

Other:

Language: Fluent Spanish and English required
Travel: Up to 1020% international and regional travel
Certifications: Lean Six Sigma or equivalent operational excellence certification preferred

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Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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