Customer Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

We have an exciting opportunity for a Customer Specialist focusing on Acute Care and Monitoring (ACM) HCP/HCO Services. This position will be responsible for providing comprehensive support to healthcare professionals healthcare organizations and internal stakeholders by managing operational processes including contracting payment processing grants donations documentation and cross-functional coordination with Legal Compliance Medical Education Sales Marketing and other internal partners.

Responsibilities may include the following:

• Manage intake processing documentation tracking and closeout of HCP/HCO grants donations sponsorships contracts payments and related services in alignment with internal policies compliance requirements and cross-functional approval workflows
• Coordinate cross-functionally with Legal Compliance Finance Medical Education Marketing Sales and other internal partners to support timely review approval contracting payment and documentation
• Ensure requests are complete accurate and aligned with internal policies compliance requirements approval workflows and applicable regulations.
• Maintain accurate records and documentation for all grants donations contracts payments approvals and related correspondence
• Support HCP/HCO engagement processes including contracts honoraria payment documentation letters of agreement and required follow-up materials
• Serve as a point of contact for internal teams and external customers regarding request status documentation requirements process questions and operational timelines
• Track program milestones payment status required deliverables reconciliation items and closeout documentation to ensure timely completion.
• Identify process gaps and recommend improvements to increase efficiency consistency transparency and customer experience
• Support reporting audit readiness transparency requirements and quality/compliance documentation related to HCP/HCO activities
• Perform work in accordance with company policies quality procedures healthcare compliance standards and applicable legal/regulatory requirements
• Coordinates/participates in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
• Travel requirement: <15%

Required knowledge:

• Bachelors Degree
• Experience supporting operational administrative or program coordination processes in a regulated environment (e.g. healthcare pharma MedTech finance).
• Experience managing documentation tracking workflows or processing transactions (e.g. contracts payments requests approvals).
• Demonstrated ability to work cross-functionally with multiple stakeholders.
• Experience working with data tracking tools systems or enterprise platforms.
• Strong attention to detail with a focus on accuracy compliance and documentation integrity.
• Direct experience supporting HCP/HCO engagements including contracting honoraria grants or sponsorships is advantageous
• Knowledge of healthcare compliance regulations (e.g. Sunshine Act/Open Payments anti-kickback considerations FMV processes) is advantageous
• Experience supporting audit readiness reporting or regulatory documentation is advantageous

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).