Customer Service Director Americas

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

Responsibilities may include the following and other duties may be assigned:

• Represents company to external and internal customers answers product-related questions traces lost shipments interprets and clarifies customer orders for the shipping department takes orders or registrations and when necessary may connect customers to appropriate support or field staff.
• May manage web-based ordering or registrations confers with management regarding customer credits returns goods for credit identifies quality assurance complaints and writes price differentials on mail orders.
• May approve allocation of stock in short supply special price quotations and bids pricing allowances deductions and adjustments.
• May manage inventories at customer facilities using EDI (electronic data interchange) forecasting replenishment and inventory systems focusing on stock and allocation issues to maximize service levels.

Required Knowledge and Experience:

• Bachelors degree
• Minimum of 10 years of relevant experience with 7 years of managerial experience or advanced degree with a minimum of 8 years of relevant experience with 7 years of managerial experience
• Requires experience with order to cash and order management teams and processes
• Fluent in English (required)

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.