Customer Service Advisor

To provide support student recruitment from Latin America. Must be outgoing results-oriented have a good understanding of international recruitment within the education sector and able to demonstrate an awareness of at least one major overseas market. 

Key job responsibilities include:

• Assist in administrative processupdate and maintainpolicies and procedures referralspayments database. 

• Handle administrative requests and queries fromAccount andRegionalmanagers. 

• Systematically and proactively managing agent bookings both telephone and email communication in Spanish and English 

• Buildingand maintainingstrong relationshipswithagentsand our customer services team. 

• UtilisingSalesforce CRM Systemas well as various internal systemsand databases to manage bookingsand groups referrals. 

• Dealingeffectively with challenges resolving complaintsescalating issues to the relevant line managersand providingongoing customer support. 

• Managing cancellations & postponements; 

• SupportingtheAccountandRegionalManager for the region. 

• Demonstratingan excellent knowledge of Kaplan International products. 

• To meet and exceed our Key Performance Indicators (KPIs) 

• Manage sales pipeline to achieve team sales targets and drive results. 

• Prepare and provide quotes developing relationships of both new and existing partners. 

Qualifications :

Minimum Qualifications 

• Requires 2-5 years related experience 

• A true hunter hungry for new deals and opportunities to drive growth either directly or towards team targets 

• Be comfortable working totight deadlines while managing competing priorities 

• Bilingual proficiency in English(C1) 

• Exceptional interpersonal and communication skills 

• Ability to multi-task prioritize and manage time effectively 

• Ability to work under pressure and hard when required and through customer objections 

• Competent computer skills 

• Bachelors degree or equivalent 

Remote Work :

No

Employment Type :

Full-time