Credit Control Clerk

We are seeking a motivated detail-oriented Credit Control Clerk to join our international finance this role you will be responsible for the day-to-day collection of outstanding invoices managing student and agency accounts and ensuring timely payments. Reporting directly to the Senior Credit Control Clerk you will play a key role in maintaining a healthy cash flow for our global operations.

Key Responsibilities

Debt Collection & Communication

• Contact international customers (students parents and partner agencies) via phone and email to secure timely payments.

• Issue automated and manual payment reminders according to company credit policy schedules.

• Manage incoming queries regarding invoices payment methods and account balances resolving them or escalating them as needed.

• Maintain accurate notes and records of all collection activities and customer communications within the system.

Account Administration & Reconciliations

• Allocate incoming payments (wire transfers credit cards international platforms) to the correct customer accounts daily.

• Perform regular bank reconciliations and clear unallocated cash in multiple currencies (GBP USD EUR CHF CAD).

• Identify and flag billing discrepancies or disputed invoices to Sales and Operations teams for quick resolution.

• Process credit notes and refunds in compliance with company policies and student visa regulations.

Reporting & Team Collaboration

• Monitor and review aging debt reports to identify overdue accounts that require immediate action.

• Support the Senior Clerk and Team Leader with administrative tasks during month-end closing procedures.

Qualifications :

Experience & Education

• 1-2 years of experience in Credit Control Accounts Receivable or a high-volume Customer Service/Finance environment.

• Experience in international environments education tourism or hospitality is a plus.

• Educational background in Finance Accounting Business or equivalent practical experience.

Technical Skills

• Language skills: Full professional fluency in English is mandatory. Proficiency in any other language (French German Italian) is highly advantageous.

• Comfortable using ERP systems and billing software. Intermediate knowledge of Microsoft Excel (sorting data basic formulas).

• High attention to detail with numbers formulas and multi-currency transactions.

Soft Skills

• Excellent communication skills with a polite professional yet assertive telephone manner.

• Strong organizational skills to manage a high volume of emails and collection accounts efficiently.

• Resilience and patience when dealing with difficult payment conversations or cultural differences.

Remote Work :

No

Employment Type :

Full-time