Corporate IT Manager

We are a leading financial platform building the future of payments shopping and bankinga world where consumers and merchants can transact effortlessly grow together and where we create abundance and generate pride in them. Today we serve over 2 million customers and partner with more than 20000 merchants making Addi Colombias fastest-growing marketplace.

We provide banking solutions (deposits payments unsecured credit) and commerce services (e-commerce marketing) using state-of-the-art technology bridging the financial gap for millions and redefining how people experience financial freedom. As the countrys leading Buy Now Pay Later provider we have secured regulatory approval to operate as a bank unlocking even greater opportunities for our the past year we have also achieved profitability reinforcing the strength of our business model and our ability to scale sustainably.

Our mission has earned the trust of world-class investors including Andreessen Horowitz Architect Capital GIC Goldman Sachs Greycroft Monashees Notable Capital Quona Capital Union Square Ventures Victory Park Capital and more who back our vision for the future. With their support we are not just growingwe are transforming Latin Americas financial ecosystem and shaping the next generation to shop pay and bank in Colombia.

But what truly sets us apart is how we build. We are a conscious company driven by deep experience in scaling technology services and products and we live by our values every day.

This is where you come in. Below youll find what this role is all about the impact youll drive the challenges youll tackle and what it takes to thrive at Addi. If youre ready to be part of something big keep reading.

Lead Addis Corporate IT function team infrastructure networking and vendors to deliver reliable secure and well-supported technology for every colleague ensuring the business never loses time or trust to preventable IT failures.

• Reliable and measurable IT service:

  • Establish and operate a service-management model clear intake channels ownership priorities SLAs escalation paths and stakeholder communications.

  • Defining a baseline within the first 60 days and agreeing annual targets for first-response time resolution time SLA attainment backlog age reopen rate and internal customer satisfaction tracked through a visible weekly service dashboard that drives root-cause elimination of high-volume ticket categories rather than just closing individual requests.

• High-performing CorpIT team:

  • Build a high-performing CorpIT team by defining clear roles service ownership on-call/coverage expectations and weekly operating cadences backed by regular 1:1s feedback and development plans; measured through skill-coverage and succession plans that close key-person dependencies and strengthen Level 1/2 support capability and through direct fair performance management that recognizes strong performers and resolves gaps via coaching hiring or reorganization.

• Hands-on operational excellence:

  • Lead hands-on resolution of complex incidents and escalations across networks endpoints identity collaboration tools office connectivity and critical SaaS platforms implementing a consistent incident workflow (triage stakeholder updates recovery root-cause analysis corrective actions knowledge capture) and improved monitoring/alerting with documented thresholds and escalation procedures evidenced by current runbooks asset records network diagrams and support documentation.

• Project delivery and modernization:

  • Own the CorpIT roadmap and deliver prioritized projects network upgrades office connectivity endpoint lifecycle improvements tooling migrations monitoring enhancements automation and service-management maturity on time within scope and budget against explicit milestones risk and dependency tracking adoption plans and measurable benefits while balancing delivery against daily operations through transparent capacity planning.

• Resilient corporate infrastructure and networking:

  • Establish a baseline and improve availability performance coverage and resilience of office and corporate network services owning operational management of LAN/WAN Wi-Fi VPN DNS DHCP internet links firewalls and network segmentation (in coordination with Cybersecurity) with defined capacity redundancy monitoring backup and recovery standards measured by a reduction in recurring connectivity incidents and proactive detection of degradation through network telemetry and trend analysis.

• Security controls and asset governance:

  • Maintain accurate hardware software license vendor contract warranty and ownership inventories across the full asset lifecycle ensuring endpoint baselines patching configuration encryption and device management meet agreed security and audit requirements in close partnership with Cybersecurity and IAM with clear separation of responsibilities and with risks and exceptions escalated with defined impact owner mitigation and due date.

• Vendor budget and stakeholder management:

  • Own CorpIT vendors and operational contracts service performance escalations renewals and cost control holding providers accountable for agreed outcomes and produce a transparent operating budget and forecast that identifies optimization opportunities without compromising reliability or support quality while building trusted relationships with People Finance Legal Procurement Workplace Cybersecurity Engineering and business leaders.

• Demonstrated experience leading IT operations or corporate technology teams

  • 7 years in Corporate IT IT operations infrastructure networking or service management including 2 years leading teams

  • Sets clear expectations delegates coaches and manages performance to build a high-performing service-oriented culture

  • Works alongside the team during incidents and deployments staying technically deep enough to guide resolution without becoming a bottleneck

  Track record of running structured IT service management

  • Has implemented incident request problem change asset and knowledge management practices

  • Built support tiers SLAs prioritization frameworks and continuous-improvement routines

  • ITIL certification desired but not required given equivalent applied experience

  Proven Level 1/Level 2 support depth and service mindset

  • Strong track record troubleshooting hardware OS identity SaaS peripherals and connectivity issues directly with end users

  • Treats colleagues as internal customers: communicates clearly restores service quickly and converts recurring feedback into systemic fixes

  • Has personally handled escalations for complex multi-layer issues under time pressure

  Has solid expertise in networking fundamentals and monitoring

  • Deep knowledge of TCP/IP subnetting VLANs routing switching Wi-Fi VPN DNS DHCP NAT firewalls and QoS

  • Has implemented or operated network monitoring/alerting (availability latency packet loss capacity) and used it to drive incident response

  • Experience with cloud-managed corporate infrastructure (device management identity observability tooling) is a plus

  Demonstrated ability to deliver cross-functional IT projects end to end

  • Has owned projects from discovery and requirements through implementation adoption and post-launch measurement

  • Balances urgent operational demand against strategic roadmap work keeping trade-offs transparent to stakeholders

  • Experience forecasting and optimizing hardware software connectivity and support spend

  Experienced in managing vendors and holding them accountable for outcomes

  • Has negotiated and managed SLAs escalations and renewals with IT vendors and service providers

  • Makes evidence-based build/buy/renew decisions and tracks vendor performance against agreed KPIs

  Demonstrated background in security-by-default practices and asset governance

  • Understands least privilege MFA/SSO endpoint hardening patching encryption and secure configuration

  • Has managed hardware/software/license inventories across the full lifecycle including secure disposal and compliance

  • Regulated-environment experience (fintech banking or similar) with exposure to ISO 27001 ITGC or SOC 2 is a plus

  Strong stakeholder communication bilingual in Spanish and English

  • Explains technical topics service impact and risk trade-offs clearly to technical and non-technical audiences alike

  • Works effectively with Cybersecurity IAM People Finance Procurement Legal and Engineering

  • Professional fluency in Spanish and English

• Work on a problem that truly matters We are redefining how people shop pay and bank in Colombia breaking down financial barriers and empowering millions. Your work will directly impact customers lives by creating more accessible seamless and fair financial services.

• Be part of something big from the ground up This is your chance to help shape a company influencing everything from our technology and strategy to our culture and values. You wont just be an employeeyoull be an owner

• Unparalleled growth opportunity The market were tackling is massive and were growing faster than almost any fintech lender at our stage. If youre looking for a high-impact role in a company thats scaling fast this is it.

• Join a world-class team Work alongside top-tier talent from around the world in an environment where excellence ownership and collaboration are at the core of everything we do. We care deeply about what we build and how we build itand we want you to be a part of it.

• Competitive compensation & meaningful ownership We believe in rewarding our talent. Youll receive a generous salary equity in the company and benefits that go beyond the basics to support your growth.

We believe in a fast transparent and engaging hiring experience that allows both you and us to determine if theres a great fit. Heres what our process looks like:

• Step 1: People Interview (30 min)
  A conversation with a recruiter to get to know you your experience and what youre looking for. Well also share more about Addi our culture and the role.

• Step 2: Hiring Manager Interview (60 min)
  A conversation focused on how you lead and operate. We will explore your approach to leading people your philosophy on service delivery and how you design and run an operating model that scales. We want to understand your hands on orientation how you take ownership of projects end to end how you prioritize competing demands how you manage stakeholders across the business and how you would raise the maturity of the function you are joining.

• Step 3: Technical Deep Dive (60 min)
  A hands on conversation covering the technical foundations of the role. We will walk through your grasp of networking fundamentals how you approach monitoring and how you handle L1/L2 troubleshooting day to day. We are also looking at your experience running endpoint and SaaS operations how you lead through an incident how you build resilience into infrastructure the judgment you apply to security decisions and how you get to the actual root cause of a problem rather than just the symptom.

• Step 4: Business Case
  A practical exercise designed to see how you think through ownership planning and decision making under real operating constraints. It will be sent to you ahead of time for you to complete on your own and the session itself is where you walk us through your approach.

• Step 5: Executive Interview (30 min)
  A final conversation focused on how you own outcomes and the judgment you bring to hard calls. We will also look at your adaptability the standards you hold yourself and others to and how you influence people and decisions without relying on direct authority. This session also gives us a chance to close out on anything earlier interviewers wanted to explore further.

We value efficiency and respect for your time so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you just as much as it is for us. Regardless of the outcome we are committed to always providing feedback ensuring that you walk away with valuable insights from your experience with us.

Required Experience:

Manager