Community Manager

Qargo Coffee Italys Finest Coffee & Pastries

Were hiring a highly execution-driven Community Manager to manage Qargo Coffees digital presence protect our brand reputation and drive engagement across all platforms.

This is a fast-paced high-accountability role where speed consistency and attention to detail are critical.

Key Responsibilities

• Respond to 100% of DMs comments and mentions
• Manage and respond to all Google Reviews (by store)
• Escalate negative feedback within 24 hours
• Run daily trend scans and share insights
• Deliver Daily Brand Pulse updates
• Community performance report (engagement reach sentiment)
• Execute 2 campaigns/week (Product Brand/Franchise)
• Identify franchise leads & customer insights
• Brand performance & sentiment report
• Campaign and trend effectiveness analysis
• Strategic recommendations

What Were Looking For

• 2 years in Community Management / Social Media
• Strong understanding of social platforms & trends
• Highly organized responsive and detail-oriented
• Experience with multi-location or hospitality brands is a plus

What Matters

• 100% response rate
• Fast issue escalation
• Consistent execution & reporting
• Measurable engagement and brand growth

Ready to own the brand Apply now.