Catering and Banquet Manager

What are we looking for

A Catering and Banquet Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• • Minimum of 5 years of experience in hotel sales catering banquets or event coordination preferably within international hotel brands.
  • Experience leading commercial teams and/or event coordination teams.
  • Strong commercial skills and ability to identify new local business opportunities for the hotel.
  • Goal-oriented with strong focus on achieving sales targets budgets and departmental commercial KPIs.
  • Ability to monitor and control event operations ensuring high service standards and guest experience.
  • Experience in the coordination and execution of corporate events social events groups and banquets.
  • Ability to develop strong business relationships with clients companies agencies and event planners.
  • Excellent organizational planning and prioritization skills to manage multiple events and requests simultaneously.
  • Strong negotiation and business closing skills.
  • Leadership skills with the ability to coach support and develop teams.
  • Excellent verbal and written communication skills as well as strong presentation and interpersonal relationship abilities.
  • Dynamic proactive detail-oriented profile with a strong focus on results.
  • Ability to perform efficiently in high-demand operational environments.
  • Strong problem-solving skills and ability to appropriately handle client situations during events.
  • Excellent service attitude toward both internal and external clients.
  • High level of commitment initiative and sense of urgency.
  • Intermediate/advanced knowledge of Microsoft Office and commercial/hotel platforms.
  • Minimum English level: B2.
  • Knowledge and experience in budget creation forecasting and execution.

  • Availability and schedule flexibility according to operational and event execution needs.

    What will it be like to work for Hilton
    
    Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

What will I be doing
As a Catering and Banquet Manager you are responsible for performing the following tasks to the highest standards:

• Manages customer relationship through drafting proposals and contracts responding to customer inquiries as well as organizing arrangements as they relate to social and corporate events ie: set-up and execution of social and corporate meetings meals and special events. Provides direction and supervision of meeting and/or catering logistics to catering and event services managers and other departments and team members responsible for event execution

• Represents the hotel and conducts conferences with individual customers by telephone or in-person to solicit and close group and local catering business. Meets with and entertains customers conducts property tours and promotes facilities and services and within parameters has discretion to negotiate contracts with customers and commission agreements with vendors

• Assists in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turn-around of public function space

• Audits customer checks and department charges and files to ensure accuracy
• Supervises staff in creation and distribution of accurate written materials
• Ensures that contracts menus letters and reports are completed according to Hilton standards and policies
• Re-book functions and follow-up with customers by sending a thank you
• Compiles Food and Beverage post event report