Business Controls Officer

Requisition ID: 272081

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Join a purpose driven winning team committed to results in an inclusive and high-performing environment.

Purpose

Contributes to the overall success of the GBS Business Controls team ensuring specific individual goals plans initiatives are executed / delivered in support of the teams business strategies and objectives. Ensures all activities conducted are incompliance with governing regulations internal policies and procedures.

Accountabilities

Champions a client-driven culture to deepen client relationships and leverage broader Bank relationships systems and knowledge.
Provides administrative and processing support by:
o Daily review and completion of assigned tasks for accuracy and completeness and documenting of any errors to be returned/escalated to Branch partners on Retail Lending Day-to-Day Investment Platform Account Activity Report (IPAAR) General Ledger Management Exceptions and Small Business cases via the Business Controls Automated Tool (BCAT).
o Provides daily regulatory oversight and reporting to Branch Management Teams ensuring adherence to the effectiveness of Operational Risk Know Your Customer Regulatory Compliance Risk Anti Money Laundering/Anti-Terrorist funding risk and Conduct risk for Day-to-Day Investments Retail Lending Compliance and Small Business and documenting any deficiencies for escalation to Branch Management and Manager Business Controls
o Completing all assigned tasks with a high level of accuracy and attention to detail to ensure defect trending statistics are accurate requiring minimal support.
o Demonstrates thorough knowledge of branch policy process and regulatory relating to Retail Lending Small Business and Day-to-Day Operations including the identification and resolution of non-compliance issues.
o Conducting thorough investigations to resolve exception situations ensuring all issues are addressed promptly and accurately. When necessary escalating to management for further review and resolution. Preparing and responding to case correspondence with internal Bank partners as required ensuring all communications are clear accurate and comply with organizational standards.
o Providing guidance support and training to other team members.
o Ensure strict adherence to Bank security procedures including assigned authorities and Limits.
o Performing related sundry duties as assigned including providing coverage on a variety of jobs within a unit as determined by the day-to-day operational requirements.
o Completing remediation activities for branch-initiated transactions in alignment with bank policy and process including but not limited to outbound client calls (capturing Express Consent) completion and correction of client documents updating information within bank applications and uploading corrected documents to bank repositories.
Ensures customer service is consistent with GO Perform values by:
o Participating in regular and on-going collaboration with the Canadian Business Controls team.
o Timely completion of all assigned queues and defects adhering to KPI measurements and compliance with SLA timelines 24-to-48-hour Operational Performance Commitment timelines
o Proactively identifying issues/deficiencies/trends and reporting to the Manager Business Controls. Identifying potential processing efficiencies automation opportunities or system enhancements.
o Maintaining the confidentiality of customer information
o Provide optimal client servicing through potential interactions to create a relationship of mutual trust and confidence with customers and employees.
o Ensuring Quality Control benchmark is met.
Maintain strict adherence to established operating and security procedures by:
o Adhering to established Bank regulations and procedures within assigned authority and responsibility
o Maintain all keys combinations and passwords assigned to custody in accordance with Bank regulations.
o Reporting any unusual occurrences or fraudulent activities to the Manager
o Completing all required training (e.g. Anti Money Laundering Guidelines for Business Conduct Privacy)
o Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.
o Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabanks Values its Code of Conduct and the Global Sales Principles while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational compliance AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.
Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.

Dimensions

Supports the Canadian Branch network with a daily next day independent review of Canadian Banking branch processed activities including accounts investments transactions and change reports.
Countries/Regions:
Dominican Republic
Business Units Supported:
Retail Distribution (Branch staff District Vice Presidents District Regional Bankers and Regional Senior Vice President)
Quality Assurance
Internal Controls Canadian Banking
Audit
All Canadian business lines supporting retail and small business network.
Canadian branch banking regions districts branches
Financial Dimensions:
Ensure the following Retail Operations Targets are met:
o SLA: >97%
o Productivity: >110%
Supporting Retail Operations to achieve its Revenue target of $ >50MM tied to processes supporting revenue generating activities (direct or indirect)
Number of Projects and examples of projects:
The Business Controls Officer will support several daily projects and on-going initiatives. These include but are not limited to the following:
o Project Zero
o Project Expressway
o Express Consent Remediation

Systems:
PowerBI
Intralink Systems
PEGA BCAT

Education / Experience

High School diploma and a minimum of 2 years of relevant working experience. (CSR experience fits)
Intermediate computer skills including common software tools (Microsoft Office products)
Previous Customer Service (In person or telephone) experience (Recommended
Language Skills: Fluent English language skill OR English and French language skill
Possess strong communication and problem-solving skills.
Be able to handle multiple tasks and work under pressure.

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.
Attention to details when reviewing/reading material.
Pressure from meeting deadlines and situations requiring prompt attention.
Can experience significant fluctuations in volumes of work or unexpected events (e.g. system interruptions) which may require overtime.

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive positive work environment and competitive benefits.

At ScotiaGBS we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however only those candidates who are selected for an interview will be contacted.