Bilingual Customer Service Representative (EnglishSpanish)

We are looking for a customer-focused bilingual professional to join an on-site customer service team in this role you will assist customers of an online clothing retailer with product inquiries orders sizing returns exchanges and website-related issues.

The ideal candidate communicates confidently in both English and Spanish enjoys helping people and can navigate online systems efficiently while providing accurate friendly and solution-oriented support.

Key Responsibilities

• Handle inbound customer inquiries through phone email and chat.
• Assist customers with product information sizing availability and order-related questions.
• Help resolve website navigation checkout tracking return and exchange issues.
• Investigate customer concerns and provide clear practical solutions.
• Maintain accurate customer and interaction records.
• Escalate complex issues appropriately while maintaining a positive customer experience.

What Were Looking For

We want someone who can do more than simply answer questions. You should be able to understand customer concerns communicate clearly in both languages navigate digital tools confidently and take ownership of finding the right solution.

If you are bilingual tech-savvy and passionate about delivering excellent customer service we encourage you to apply.

Compensation

• $230 USD per week
• Paid weekly in arrears
• Independent Contract
• Paid training

Hiring Process

To ensure fairness and consistency all applicants must complete every stage of the hiring process.

Our process includes:

1. Resume Review
2. Pre-Screen Questionnaire
3. One-Way Video Interview
4. Live Interviews

Important

• English resumes are required.
• Strong English communication skills are essential.
• Completion of the One-Way Video Interview is mandatory. Applications without a completed video interview will not be considered.

Requirements:

• Previous customer service experience preferably in a call center e-commerce retail or technical support environment.
• Strong English and Spanish communication skills both written and verbal.
• Excellent computer navigation skills and the ability to learn new systems quickly.
• Strong problem-solving skills attention to detail and a customer-first mindset.
• Ability to manage multiple inquiries while maintaining accuracy and professionalism.
• Willingness and ability to work full-time on-site in Barranquilla Colombia.
• Availability to work the assigned schedule which may include weekends.

Preferred Qualifications

• Experience supporting online shoppers or handling e-commerce orders.
• Familiarity with order management systems customer service platforms or CRM tools.
• Experience troubleshooting basic website checkout or account-related issues.