Atlassian Administrator 1726

Este es un puesto de trabajo remoto.

We are seeking an experienced Atlassian Administrator to manage optimize and continuously improve our Atlassian Cloud ecosystem. This role will be responsible for the administration configuration customization and support of Jira Software Confluence and Jira Service Management (JSM) ensuring these platforms effectively support business processes and operational goals across the organization.

The ideal candidate combines strong technical expertise with excellent problem-solving and communication skills and has experience designing scalable solutions automating workflows integrating enterprise systems and supporting end users in a fast-paced environment.

• Administer and maintain Atlassian Cloud products including Jira Software Confluence and Jira Service Management.
  
• Configure and manage Jira projects issue types custom fields screens workflows permission schemes and notification schemes.
  
• Create and maintain Confluence spaces templates permissions and knowledge-sharing structures.
  
• Design configure and optimize Jira Service Management portals request types queues and ITSM workflows.
  
• Collaborate with business stakeholders to gather requirements and translate business processes into scalable Atlassian solutions.
  
• Develop and maintain advanced automations using Automation for Jira ScriptRunner (Groovy) and Atlassian APIs.
  
• Manage integrations with enterprise platforms such as Okta Azure AD DevOps tools and other third-party systems.
  
• Administer user access groups permissions and Single Sign-On (SSO) configurations.
  
• Conduct periodic access reviews and support compliance and audit requirements.
  
• Monitor platform performance troubleshoot issues and resolve incidents related to Atlassian products and integrations.
  
• Manage Atlassian Marketplace apps ensuring compatibility security and performance.
  
• Provide technical support and guidance to end users resolving issues and answering platform-related questions.
  
• Create and maintain technical documentation knowledge base articles and user guides.
  
• Deliver training sessions and promote best practices for Jira Confluence and Jira Service Management usage.
  
• Participate in governance initiatives platform optimization and continuous improvement efforts.
  

• Bachelors degree in Computer Science Information Systems Information Technology or a related field (or equivalent experience).
  
• Minimum 5 years of hands-on experience administering Atlassian platforms in enterprise environments.
  
• Proven experience managing Jira Software Confluence and Jira Service Management Cloud.
  

• Strong expertise in:
  • Jira workflow design and administration.
    
  • Custom fields screens permission schemes and notification schemes.
    
  • Confluence administration and space management.
    
  • Jira Service Management (JSM) and ITSM process implementation.
    
• Experience developing automations using:
  • Automation for Jira.
    
  • ScriptRunner (Groovy).
    
  • Atlassian REST APIs.
    
• Experience integrating Atlassian products with external systems using APIs webhooks and middleware solutions.
  
• Knowledge of identity and access management solutions including Okta SSO and SAML.
  
• Experience managing users groups permissions and security controls within cloud environments.
  
• Strong troubleshooting and problem-solving skills related to Atlassian configurations integrations and platform performance.
  
• Experience with scripting languages such as Python PowerShell or JavaScript is highly desirable.
  

• Excellent verbal and written communication skills.
  
• Ability to explain technical concepts to both technical and non-technical stakeholders.
  
• Strong customer-service mindset and user support experience.
  
• Ability to work independently and manage multiple priorities effectively.
  
• Strong organizational skills and attention to detail.
  
• Collaborative team player with a proactive and solution-oriented approach.
  

• Atlassian certifications (ACP or equivalent).
  
• ITIL Foundation certification.
  
• Experience working in regulated industries such as healthcare finance or other compliance-driven environments.
  
• Experience leading Atlassian implementations migrations or governance initiatives.
  
• Familiarity with Agile and Scrum methodologies.
  
• Experience with SQL reporting tools or Business Intelligence solutions.
  
• Knowledge of compliance frameworks such as HIPAA SOX GDPR or similar regulations.