Associate Business Process Improvement Analyst

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

As an Associate Business Process Improvement Analyst you will partner with cross-functional teamsincluding Customer Care Contracts Sales Marketing Sourcing and Enterprise Account Directorsto identify process improvement opportunities perform data quality initiatives and support customer-facing business operations. This role combines analytical problem-solving stakeholder collaboration and continuous improvement to drive operational excellence for strategic enterprise accounts. This will be a remote role for candidates located in Colombia

Responsibilities may include the following and other duties may be assigned:

Collaborating with team-members and internal stakeholders to set-up and maintain customer data in a timely and accurate manner

Focusing on the accuracy of high-impact business programs

Ability to problem solve while maintaining a positive demeanor

Conducting in-depth research to root cause and drive resolution

Identifying basic opportunities to improve business to business processes to serve internal and external customers better

Organizes leads and facilitates cross-functional project teams

Communicates with internal and external customers and vendors to provide world class customer service and quality assurance support

Providing a high level of professional support and partnership with key stakeholders

Proactively identifying root cause trends issues barriers and knowledge gaps in an effort to facilitate ease of working with Medtronic to increase customer satisfaction for limited scope areas

Demonstrating a high level of ownership

Providing governance and support for project work

Required Knowledge and Experience:

Bachelors degree

Fluent in English

Analytical detail-oriented collaborative proactive customer-focused

MS Office knowledge

One year of Customer Service Order Management Contracts Pricing Business Process Master Data or related

Knowledge with SAP Excel Business Objects/Tableau preferred is advantageous

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).