AI Business Operations Analyst Bogotá (Hybrid)

Were looking for an AI Business Operations Analyst to join Clara Ops and drive a new chapter of how we run the company. This is not a traditional ops role. You will be the person who spots where humans are doing work that machines could do better and then builds the systems that make it happen. You will sit at the intersection of strategy automation and execution working across teams to eliminate friction accelerate decisions and raise the operational ceiling of Clara.

You will report to the Global Head of Operations and partner closely with Product Sales Finance and Engineering. You will own the full loop: identify the opportunity design the solution deploy it with AI and automation tooling and measure the outcome.

• Map high-friction operational workflows across Clara and prioritize them for AI-augmentation and automation building a roadmap that compounds in impact over time.
• Design deploy and iterate on AI-powered workflows using tools like Claude Code/Codex n8n and other LLM APIs to do things that werent possible before and replace manual repetitive or error-prone processes.
• Collaborate with commercial and operational leaders to identify where agent-based or rule-based automation can improve speed accuracy or capacity without adding headcount.
• Build and maintain operational dashboards in Metabase to surface the KPIs that matter and flag anomalies before they become problems.
• Partner with Product and Product Marketing on process changes tied to new feature launches ensuring operational readiness before every release.
• Serve as the internal expert on AI tooling for operations evaluating new tools sharing what works and building the internal playbook on how Clara uses AI.
• Identify data gaps and work with Engineering to create the instrumentation or pipelines needed to power better operational decisions.
• Document processes clearly so that what you build can be maintained improved and handed off not just understood by you.
• Youre excited about leading a team of AIs - not becoming a people manager - and have an unlimited token budget.

Were looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus not a requirement.

Must haves:

• Experience working at top consulting firm (Bain/BCG/McKinsey) or similar professional services or/and high-velocity startup.
• Proven AI automation track record. Demonstrated examples and experience automating and augmenting operations with AI. This is not aspirational we want to see what youve already shipped.
• 37 years of experience in operations strategy or a related field ideally in a LatAm fintech payments or high-growth B2B SaaS company.
• Hands-on experience building automated workflows with tools like n8n Make Zapier or similar no-code and low-code fluency is a must.
• Familiarity or proven ability to work with company systems of records such as CRMs (e.g. Hubspot Attio Salesforce) Support triage (e.g. Zendesk) data warehouses (e.g. Databricks Snowflake) and BI tools
• Comfortable working directly with LLM APIs (OpenAI Anthropic etc.) to build operational tools and agents even if youre not a software engineer.
• Strong analytical skills comfortable querying data in SQL or working with BI tools like Metabase to build the operational visibility Clara needs.
• Structured thinker with a bias for action: you break down complex problems make decisions with incomplete data and move fast without breaking things.
• Excellent communicator you translate technical solutions into business terms for non-technical stakeholders and business needs into precise specs for engineers.
• Fluent in English

Nice to haves:

• Basic proficiency in Portuguese or a desire to learn it.
• Independent analytical skills using Metabase SQL or Python to drive data-informed decision-making.
• A good sense of humor.

At Clara youll have the autonomy speed and support to make meaningful impact not just on your team but on how organizations are run across Latin America.

• Were the leading B2B fintech for spend management in Latin America.

• Certified as one of the worlds fastest-growing companies a Great Place to Work and a LinkedIn Top Startup.

• Passionate about making Latin America more prosperous and competitive.

• Constantly innovating to build financial infrastructure that enables each of our customers to thrive.

• Product-led high-talent-density culture designed for builders who raise the bar.

• Proud of our open inclusive and values-driven environment.

• #Clarity. We say things clearly directly and proactively.

• #Simplicity. We reduce noise to focus on what really matters.

• #Ownership. We take responsibility and never wait to be told.

• #Pride. We build products and experiences were proud of.

• #Always Be Changing (ABC). We grow through feedback risk-taking and action.

• #Inclusivity. Every voice counts. Everyone contributes to our mission.

• Competitive salary and stock options (ESOP) from day one

• Multicultural team with daily exposure to Portuguese Spanish and English (our corporate language)

• Annual learning budget and internal accelerated development paths

• High-ownership environment: we move fast learn fast and raise the bar together

• Smart ambitious teammates low ego high impact

• Flexible vacation and hybrid work model focused on results

If youre ready for growth ownership and impact apply now and help us redefine B2B finance in Latin America.

Claridians in a hybrid mode split their time between working from the office talking to or visiting customers or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other while supporting flexibility about how to do this in a way that makes sense for each individual and team.

We dont enforce a minimum number of days for most roles but youre expected to spend time at the office organically and be at the office most days during your ramp-up or when required by your leader.