Advanced Associate, HR Operations

Who we are:
At Pearson our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the worlds lifelong learning company. For us learning isnt just what we do. Its who we are.

To learn more:

Our team:The Country Care team supports Pearson employees and leaders across Latin America and Canada with local HR matters employee requests documentation and day-to-day people processes. We work closely with teams such as People Care Talent Acquisition Payroll Finance and Legal to create a smooth and supportive employee experience.

About the Role:

This role may be a good fit for someone with experience as an HR Assistant HR Operations Analyst People Operations Assistant HR Services Analyst or similar junior HR role.

We are looking for a curious organized and service-minded professional to join our Country Care team in Bogotá this junior role you will support daily HR operations for Colombia and help with regional activities across Latin America and Canada.

You will help with employee requests onboarding and offboarding steps HR documentation data updates and follow-ups with internal teams. This is a great opportunity for someone who enjoys learning asking questions solving practical problems and supporting people with care and attention to detail.

Key Responsibilities:

• Support daily HR operations for Colombia including onboarding employee data updates documentation and offboarding steps.
• Respond to employee and manager requests helping follow up on Country Care cases and HR service tickets.
• Work with internal teams such as People Care Payroll Talent Acquisition Finance and Legal to help move HR processes forward.
• Keep employee records documents and process information organized and up to date.
• Assist with simple HR projects process improvements and local compliance activities under guidance.
• Communicate clearly in English and collaborate with colleagues across different countries and cultures.

Required skills and experience:

• 2 to 3 years of experience in HR operations HR administration employee services or a related administrative role.

• English proficiency is required as the role works with international teams.

• Good organization attention to detail and ability to follow up on tasks and deadlines.

• Clear communication skills and a helpful customer-focused approach.

• Curiosity willingness to learn and comfort asking questions when something is unclear.

• Ability to handle confidential information with discretion and care.

• Experience with HR systems ServiceNow Oracle or similar tools is a plus but not required.

• Availability to work from our Bogotá office approximately once a week.

Check out our benefits:

• Private medical health plan plus dental care extended to your economic dependents under the age of 25.

• Home office support.

• Funeral assistance.

• Life insurance.

• 15 working days of vacation in the first year birthday off marital leave maternity or paternity leave.

• Employee assistance program.

• AIP (Annual Incentive Plan).

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